BELLICON moves the world! We provide more quality of life through the joy of movement with the highest quality mini trampoline and our versatile online video platform. Our bellicon trampoline, with a patented bungee suspension system, promotes health-oriented fitness training and is successfully used also in therapy and rehabilitation. All around the world, we certify instructors in the bellicon training concepts offline and through our online academy. For our young and motivated team in Los Angeles, Bellicon America is looking for an Operations Manager who is hard-working, self-thinking, creative, and innovative, as well as dedicated and disciplined in their approach to their jobs. We are a hard-working company seeking to improve our performance with like-minded team players. We are looking to fill a position with the following responsibilities:
Monitoring daily operations in Customer Service and Warehouse
Ensuring smooth workflows in customer service and warehouse operations by supervising processes, resolving operational challenges, and maintaining high-efficiency standards.
Employee development in Customer Service and Warehouse
Hiring, coaching, and training team members to improve skills and performance, fostering professional growth, and ensuring high customer satisfaction through excellent service.
Reporting and regular communication with management
Preparing detailed reports on performance, KPIs, and operational updates. Maintaining regular communication to align with company goals and provide transparency to European and global management.
Quality assurance in the warehouse
Implementing and maintaining quality control measures to ensure all warehouse operations meet company standards and customer expectations, including inventory accuracy and timely order fulfillment.
Procurement management
Coordinating and managing inbound procurement shipments, ensuring timely procurement, accurate documentation, and seamless integration with warehouse operations.
Acting as an interface with the accounting department
Facilitating smooth communication and collaboration between operations and accounting, ensuring financial processes, such as invoicing and returns, are accurately processed.
Establishing and organizing consultations in the L.A. office
Setting up and managing consultation processes for b2c or b2b customers, ensuring they are well-organized, efficient, and valuable for all involved parties.
Organizing and moderating team meetings as a leader
Planning, leading, and moderating regular team meetings to share updates, encourage collaboration, and address team concerns, fostering a positive and productive working environment.
Task delegation as the lead in various projects
Taking on a leadership role in diverse projects by assigning responsibilities, ensuring timely completion of tasks, and coordinating team efforts to achieve project goals efficiently.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- English language skills on native speaker level, every other language is a strong plus.
- At least 3 years of experience working in Operations, ideally in e-commerce
Preferred qualifications:
- Experience streamlining business processes to drive measurable optimization and efficiencies.
- Strong spreadsheet capabilities and familiarity with operations management.
- Proactive by nature but reacts quickly when the situation requires it, with strong problem-solving/analytical skills.
- Strong organizational, written, and verbal communication skills.
- Strong communicator comfortable interacting with diverse technical and non-technical groups, spanning all organizational levels.
- Basic technical IT knowledge and affinity for the Internet and online business.
- Experience with Microsoft Dynamics NAV and Shopify.
We offer you:
- Enjoyable working atmosphere (with a bellicon® on your desk)
- Modern offices in the Los Angeles area
- Togetherness: team-oriented philosophy, flat hierarchies.
- Efficient decision-making, close collaboration within the team and with the European HQ
- Possibility of personal development in an expanding team
- Health Insurance package
If you would like to help people achieve more health and joy of movement with the bellicon® and if you wish a company that gives you a lot of freedom to deal with the topics of health, fitness, and lifestyle, we are excited to bring our product and the BELLICON brand sustainably forward with you!
Job Type : Full-time
Pay : $75,000 to $110,000 + bonus + benefits
Benefits:
Work Location : Carson, CA 90810
**NO Recruiters or staffing agency inquiries, please. Direct applicants only**
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