Job Description
POSITION OVERVIEW
Fulfill an important role in the organization to increase overall profitability of the branches by
motivating and assisting employees, within their area of responsibility, to be successful in their role.
Accomplish AMI Branch objectives by planning, supervising and coaching staff, managing service
operations and evaluating activities thus enabling the Operations Manager to meet overall company
objectives. The Operations Manager reports to the Director of Branch Operations
JOB RESPONSIBILITIES
Accountability for achieving profit and loss and branch operational goals.
Direct overall responsibility for achieving service goals.
Responsible for ensuring all branch Standard Operating Procedures are adhered to by all
branch personnel.
Effective communication that creates a collaborative environment with all parties that Branch
Management interacts with, including Clients, Subcontractors, Branch, Support, and
corporate personnel.
Creates effective solutions to meet or exceed client’s expectations through collaborative
planning with all departments within the AMI organization.
Works with GM and or Regional Director to Maintain staff by recruiting, selecting, orienting,
and training employees; maintaining a safe, secure, and legal work environment; developing
personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and
appraising job results; coaching, counseling, and disciplining employees; developing,
coordinating, and enforcing systems, policies, procedures, and productivity standards.
Assists GM or Regional Director with operational planning and establishing strategic goals by
gathering pertinent business, financial, service, and operations information; identifying and
evaluating trends and options; choosing a course of action; defining objectives; evaluating
outcomes in line with overall corporate direction and reporting those outcomes to GM or
other applicable management as designated.
Maintains quality service by enforcing quality and customer service standards; analyzing and
resolving quality and customer service problems; identifying trends; recommending system
improvements.
Maintains professional and technical knowledge by attending educational workshops or
training; reviewing professional publications; establishing personal networks; benchmarking
state-of-the-art practices; participating in professional societies.
Directs Branch and Service Department as it relates to quarterly inventory counts and
procedure.
Contributes to Branch success by accomplishing goals set forth on an annual basis.
Creates a positive work environment for all parties.
Understands and participates in overall company corporate goals and ensures these goals
and objectives are managed into the branches.
Provide leadership that creates an environment of unity with all internal and external
stakeholders. Branch leadership requires all facets of business to operate in harmony
including: sales, operations, project management, client solution requests and planning.
Additional duties as assigned
ACCOUNTABILITIES AND PERFORMANCE MEASURES
Seeks opportunities to improve profitability as measured on performance metrics.
Adheres to and directs all employees to follow all branch SOP’s.
Maintains high customer satisfaction ratings that meet company standards.
Completes required training and development objectives within the assigned time frame.
ORGANIZATIONAL ALIGNMENT
Reports to the Regional Director of Operations
Works closely and collaboratively with the Administrative Assistant, Project Manager, Project
Administrator, Sales Executive and technical services team.
...6,000 to $133,000 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizants discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizants applicable...
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