Job Description

Full job description

Title: Clinic Operations Assistant Manager

Location: 355 NW Division St. Gresham, OR

Schedule: This is an in-person position

Wage Range: $20-$26 Hourly, non-exempt, eligible for overtime

If you are a motivated and dedicated Clinic Operations Assistant Manager looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA NW, you'll find a supportive and inclusive work environment where every member of our team is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a positive impact.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we provide essential services and support to Native American and Alaska Native people, empowering them to lead healthy, fulfilling lives. As an organization rooted in cultural heritage and community values, we offer a unique and rewarding opportunity to make a direct positive impact in the lives of others.

We have over 400 employees in a wide range of programs and services, including medical and dental care, addiction treatment, housing assistance, and cultural enrichment programs, there are endless opportunities to grow and thrive in your career while making a difference in the lives of others.

POSITION SUMMARY:

The Clinic Operations Assistant Manager is responsible for overseeing office organization and workflow, support staff supervision, Intake staff supervision, supplies management, facilities management, front desk and billing management, and other duties at the NARA’s Outpatient Addictions Treatment program. The Outpatient Clinic Operations Assistant Manager works cooperatively with other program departments in conjunction with Outpatient Program Manager to provide support to the delivery of integrated behavioral health services.

RESPONSIBILITIES:

• Answer multi-line phone system, directs calls, take messages in a courteous and professional manner.
• Greet clients and assist them as needed.
• Schedule client appointments and maintain schedules and calendars.
• Provide general information about NARA programs, as requested.
• Perform typing assignments, data entry and general office support as assigned.
• Attend meetings as required.
• Data entry of client appointments and groups rosters for billing
• Sort, screen, and distribute incoming mail and process outgoing mail following postal regulations.
• Perform clerical functions incidental to reception activity.
• Observation of Urinalysis and ordering labs
• Maintains and orders Food and pantry supplies.
• Serving food and coffee to clients and community members
• Kitchen clean-up and stocking
• Coordinate special events: meetings, staff training, graduation, etc.

• Back up for Intake prescreening clients for entry into the Outpatient program.
• Manages data on the Census. (Openings/Closings/Counselor changes/Schedules, etc.)
• Running Reports (Client tribes, ASAM, Closings, and about to be closed, Safety Checklist.)
• Running reports on Client engagement and staff productivity.
• Templating Staff schedules.
• UA coordination and roster for groups run out of the Census.
• Safety committee meetings and monthly inspections.
• Responsible for guiding and overseeing the actions of other administration Assistants and providing leadership and assistance during their shift.
• Will provide training and modeling to the admin staff.
• Assist in Ordering supplies.
• Perform other duties as assigned to meet NARA’s mission.

QUALIFICATIONS:

• Post high school education includes course work in word processing and one year’s experience in performing the above duties – or – high school graduate or equivalent plus at least two years’ experience in performing the above duties or equivalent experience.
• Ability to approach and interact with others in a warm, friendly, and supportive manner, creating a climate of trust, consideration, and mutual respect.
• Evidence of ability to develop and maintain productive relationships with internal and external customers to build customer loyalty and business success.
• Demonstrated ability to work cooperatively in conjunction with others in the same position.
• Experience operating a multi-line phone system.
• Ability to type 40 words per minute.
• Experience in medical setting with high volume and fast-paced environment.
• Knowledge of HIPPA rules and regulations required.
• Familiarity with Centricity/Athena or similar software helpful.
• Experience using Microsoft Excel.
• Ability to maintain professional boundaries with clients, the community, and other staff members.
• Work collaboratively with clients, other NARA staff, team members, and treat everyone with respect, and dignity always.
• Experience working within the Native American/Alaska Native community is considered a plus.
• Ability to pass a pre-employment or for cause drug tests.
• Ability to pass criminal background and DMV checks.

What’s in it for you?

14 Paid Holidays: New Years, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, 4th of July, Labor Day, United Indigenous Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas, and Employee’s Birthday!

Benefits : Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Federal Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Referral Program- (Up to $1000 Dollars)
• Company Phone
• Company Laptop
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

• To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
• Look for the position you want to apply for and submit a resume (Required) and cover letter (Not required), that’s all!
• Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW is fully committed to supporting sobriety. All employees must agree to model sobriety, including no alcohol drinking, no illicit drug use, no marijuana use, and no prescription drug abuse behavior. If in recovery, must have been sober/clean for a length of time sufficient to demonstrate that will be able to model sobriety..

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Christmas work, New year, Local area, Flexible hours, Shift work,

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