Job Description

Mortgage Ln Processing Manager

Manage the First Bank Mortgage Processing Staff to successfully originate multiple mortgage types in an efficient and effective manner to ensure compliance with all governing entities while contributing to the profitability of the Bank.

What You Will Be Doing

• Manage and direct Processing staff to provide a high quality loan product in a "customer first" environment and promoting communication with a superior customer service attitude within the corporate team.
• Manage the daily processing pipeline to ensure superior turn time -- addressing issues as they arise. Review pipeline weekly to confirm credit decisions are rendered within required time frames. Notify appropriate processor of files needing completion.
• Mentor and train processing staff to produce a quality loan submission meeting regulatory requirements
• Monitor and measure individual workloads; the quality of work performed and the overall performance of staff.
• Train new processors on the proper system procedures and investor requirements for various mortgage loan programs. Effective training for an inexperienced processor runs from six months to one year.
• Handle any issues with regard to discrepancies in processing that cannot be handled at a lower level.
• Handle payroll for exempt and non-exempt employees for mortgage origination department.

SUPERVISORY RESPONSIBILITIES

• Directly supervises employees in the Mortgage Loan Processing Department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Previous mortgage supervisory/management experience of three years is preferred and a minimum of 5 years prior mortgage experience.
• High school diploma or general education degree (GED);
• PC proficiency in a Windows environment is required.

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