Live Chat Agent Job at Game Day USA, Naperville, IL

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  • Game Day USA
  • Naperville, IL

Job Description

Job Overview

We are looking for a fast-typing, customer-focused Live Chat Agent to provide real-time support to customers through our online chat platform. You will handle incoming questions, troubleshoot issues, and ensure a positive customer experience—without the need for phone calls. This position is ideal for someone who communicates well in writing, can multitask, and thrives in a remote setting.

Responsibilities

  • Respond to customer inquiries instantly via live chat
  • Assist customers with product/service questions, troubleshooting, orders, and account issues
  • Provide accurate information and deliver solutions while maintaining a friendly, professional tone
  • Handle multiple chat conversations simultaneously
  • Document customer interactions and update CRM records
  • Escalate complex issues to supervisors or specialized departments
  • Achieve performance goals including response time, accuracy, and customer satisfaction
  • Protect customer data and follow all company policies

Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, live chat, or technical support preferred
  • Excellent written communication and grammar
  • Ability to type 45–60+ words per minute with high accuracy
  • Comfortable with multitasking and managing several chat threads at once
  • Strong problem-solving and critical-thinking skills
  • Reliable internet connection and distraction-free workspace
  • Self-motivated and comfortable working independently

Preferred Skills

  • Experience with Zendesk, Intercom, LiveChat, or similar platforms
  • Basic technical troubleshooting knowledge
  • Bilingual/multilingual abilities

What We Offer

  • Competitive pay
  • Flexible remote schedule
  • Employee benefits (if applicable)
  • Career advancement opportunities
  • Ongoing training and support

Job Tags

Full time, Part time, Remote work, Flexible hours,

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