Job Description
Job Description
Job Description
JOB SUMMARY
Primary job responsibilities are to sell health and ancillary insurance products to Florida individuals consumers supporting multiple contact center channels.
Essential Functions
The essential functions listed represent the major duties of this role, additional duties may be assigned.
Analyze prospect needs and match to BCBSF product solutions.
Conduct plan comparison and analysis for existing members seeking new solutions.
Determine product eligibility based on age, county, health status and customer's needs.
Facilitate application process and perform field underwriting; advise customers of eligibility, rates and riders as appropriate.
Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate.
Cross-sell ancillary products to both new customers and existing BCBSF health customer to increase customer wallet share and retention.
Monitor enrollment process in partnership with BlueDirect Sales' Senior Adviser.
Review with and deliver product fulfillment materials to customers.
Take multiple inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered.
Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
Quote prices and encourages customers to buy.
Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Build strong relationships with Sales Coach and team members.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, DNC legislation, and company policy regarding slamming, cramming and falsification of sales.
Generate referral business and cultivate individual lead sources using networking and prospecting techniques to grow potential sales opportunities.
Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
Maintain inbound availability to support telephone/chat service levels and customer satisfaction.
Adhere to call scripts and sales processes including documentation in contact management system. Ensure all compliance regulations are met.
Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills.
Years of Experience
1+ years related work experience
Education Level
Related Bachelor’s degree or additional related equivalent work experience
Licenses/Certification Details
215 (Health, Life & Variable Annuity) Florida Insurance license, or a combination of Health & Life licenses (such as 240 & 214)
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.
Job Tags
Temporary work, Work experience placement,