Level 1 Tech Support Job at Morris Technology Solutions, Dallas, TX

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  • Morris Technology Solutions
  • Dallas, TX

Job Description

Job Description

Job Description

Salary: $20 - $22

Job Description:

Are you a tech-savvy individual with a passion for problem-solving? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you to join our team as a Level 1 IT Technician.

About Us:

Morris Technology Solutions is a leading provider of IT solutions for dental offices across San Antonio, Texas. With over 600 dental offices in our network, we pride ourselves on delivering top-notch IT support to ensure seamless operations for our clients.

Job Responsibilities:

  • Provide Level 1 IT support to our network of 600 dental offices.
  • Respond to and resolve technical issues reported via our ServiceNow ticketing system.
  • Troubleshoot hardware and software problems, including desktops, laptops, printers, and peripherals.
  • Install, configure, and maintain computer systems and software applications.
  • Assist with network troubleshooting and connectivity issues.
  • Collaborate with team members to escalate and resolve complex technical issues.
  • Document support activities and resolutions in our ticketing system.

Qualifications:

  • High school diploma or equivalent; Bachelor's degree in Information Technology or related field preferred.
  • Minimum of 1 year of experience in a technical support role.
  • Proficiency with ServiceNow or similar ticketing systems.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with network protocols, TCP/IP, and DNS.
  • Excellent problem-solving and communication skills.
  • Ability to multitask and prioritize tasks in a dynamic environment.
  • A passion for learning and staying updated on emerging technologies.

Benefits:

  • Opportunities for professional development and career advancement.
  • Comprehensive benefits package including health insurance and retirement plans (for full-time employees).
  • Friendly and supportive work environment.

Additional Information:

  • Company Name: Morris Technology Solutions
  • Salary: $20 - $22 per hour
  • Job Type: Full-time

Job Tags

Hourly pay, Full time,

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