Job Description

Performs maintenance, sustainment of existing networks, and identification/correction of issues.

1. Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
2. Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
3. Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
4. Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
5. Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
6. Activates/deactivates network lines according to established schedules.
7. Performs first- and/or second-level problem determination (first level is help desk).
8. Interfaces with users and/or network vendors.
9. Can follow detailed work instructions.

Clearance Required: TS/SCI with Fullscope Poly

Certifications Required: DoD 8570 compliance with IAT Level 2 is required.

Desired certifications: CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent

Education/ Years of Experience:

• Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required. Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree.
• Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus.
• Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.
• Experience with Taclanes/KG-175, etc.
• Experience with MPLS, BGP, VPNs, etc.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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