Job Description

Position: Junior Network Engineer

Duration: 3-year base period with two (2) one-year option periods, commencing from the Notice to Proceed (NTP) Effective Date.

Location: Baltimore, MD (Onsite from Day 1)

Summary Statement:

The Maryland Department of Transportation (MDOT) is issuing this CATS+ TORFP on behalf of the State Highway Administration (SHA) Office of Information Technology (OIT) is issuing this CATS+ Task Order Request for Proposals (TORFP) in order to procure the services defined in this section as specified in this TORFP, from a task order between the successful master contractor and the State Highway Administration to obtain the services of one Master Contractor to provide twenty-five resources. These resources shall be highly qualified to provide services and support to SHA IT systems, operations, maintenance, management, as well as the support of SHA's IT infrastructure and associated technologies.

Additional Tasks

• To Contractor personnel shall be responsible for knowledge transfer activities such as background and status update meetings, background and status update emails, or job shadowing occurring on the reassignment of a project resource from one task/project to another (either permanent or temporary transfer).
• To Contractor personnel shall attend network section, desktop section, service desk or IT liaison meetings and other meetings upon request.
• To Contractor personnel shall assist in review and/or recommendations of hardware and/or software evaluations including Commercial off the Shelf (COTS) software, as needed.
• To Contractor personnel shall assist in research efforts supporting the operations division, as needed.

RESPONSIBILITIES AND TASKS:

General Responsibilities of Network Engineer (Junior)

• The TO Contractor personnel shall, in cooperation with other SHA network technicians, work with SHA staff and IT liaisons supporting the SHA infrastructure, end user needs and Tier 1 service desk. This includes the following tasks:
• Assist the network staff with daily management of servers, create and manage user accounts, access to files, rights to groups, etc.
• Assist in monitoring the SHA network Maximo queue, triage and resolve service requests assigned to the queue. Document resolutions in the service request worklog.
• Attend staff meetings as well as other meetings as required. Document knowledge base as well as create, update, and maintain documentation for SHA OIT.
• Participate in the planning and execution of infrastructure development, including patching, expansion, and enhancement.
• Participate in training sessions, team meetings and meetings with others within SHA as required.
• Ensure SHA OIT's Standard Operating Procedures (SOP), policies and procedures are followed.
• Follow On-Call duties as part of the On-Call rotation

Network Engineer (Junior)

• At least three (3) years of experience in the following technical areas:
• Senior level experience working in a network and IT systems environment, including protocols (TCP/IP), equipment and services (DNS).
• Senior level experience with Microsoft Windows server family, including all of Windows Server 2008, 2012 and 2016, Microsoft file and print services, windows terminal server, server security, including group policy.
• Senior level experience with Microsoft Active Directory, Microsoft Exchange online and Microsoft Outlook client technologies, including Office 365.
• Senior level experience with Storage Area Network (SAN) and switch architecture, including working with volumes/partitions, disk sets, arrays, RAID storage pools and hardware.
• Virtualization technology, including use of product suites from VMWare.
• Commvault, Sans and NetApp.
• Server performance monitoring and utilization of associated tools, managing block-level backup and associated backup/recovery methods.
• Creating, updating, and maintaining network and IT system policies, procedures, and related documentation.

Required Offeror Experience:

The following experience is preferred and will be evaluated as part of the TO Technical Proposal.

• Offeror shall demonstrate at least five (5) years' experience providing three (3) or more Network Engineer (Senior) .

Preferred Personnel Experience:

The following experience is preferred and will be evaluated as part of the TO Technical Proposal.

• Offeror shall demonstrate experience in providing help desk, end user, and infrastructure support resources in a prior engagement within the last 3 years.
• Offeror shall demonstrate prior experience rapidly responding to a work order for additional resources at an ongoing engagement.
• Offeror shall demonstrate the extent to which the Customer (s) were satisfied with Offeror's performance engaged in a five (5) year commitment.

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