Overview Title: Unified Voice & Firewall Engineer Location: Houston, TX – Onsite Job Type: Long-Term (2 years) Position Summary We are seeking a highly skilled and resourceful Unified Voice & Firewall Engineer to join our team. This is a critical role for our client who can expertly bridge the gap between our enterprise voice collaboration systems and our network firewall security. You will be a key player in ensuring secure, reliable systems. This is a unique, long-term opportunity for a hands-on engineer who thrives in a dynamic, cross-functional environment. While the ideal candidate will have extensive experience, we are open to strong candidates with a passion for excellence and a proven track record of success. We are also open to considering two separate resources for the voice and firewall aspects of this role. Responsibilities Voice and Unified Communications (UC) Management: Administer and support Cisco Unified Communications Manager (CUCM), Webex Calling, and Webex Contact Center. Manage and maintain voice recording platforms (Cistera or similar). Oversee the entire certificate lifecycle, including deployment, renewal, and securing certificates for voice systems. Monitor voice system performance using tools such as LogicMonitor, WhatsUp Gold, or SolarWinds to ensure optimal quality of service and uptime. Network Firewall Security: Configure, administer, and maintain enterprise firewalls, with a primary focus on Cisco ASA/FTD and Fortinet FortiGate . Implement robust firewall policies, Virtual Private Networks (VPNs), Network Address Translation (NAT), and Access Control Lists (ACLs) to secure the university’s network. Proactively identify and address security vulnerabilities and risks. Cross-Functional Engineering: Serve as the primary point of contact for troubleshooting complex issues that span both the voice and security domains. Collaborate with other IT teams to ensure voice and network systems are integrated seamlessly and securely. Maintain detailed documentation of configurations, procedures, and troubleshooting steps. Required Skills & Qualifications Experience: Hands-on experience in both Voice/Unified Communications engineering and Firewall administration. While 6 years of experience is preferred, we value expertise and demonstrated capability over a specific number of years. Voice/UC Expertise: Strong hands-on knowledge of Cisco CUCM, Webex Calling, Webex Contact Center, and SIP trunks. Proven experience with voice system integration. Proficiency with voice recording platforms. Network Security Expertise: Expertise in Cisco ASA/FTD and Fortinet FortiGate administration is a must. Experience with Palo Alto firewalls is a strong plus. In-depth knowledge of firewall policies, VPNs, NAT, and ACLs. Certifications: Relevant industry certifications such as CCNP Collaboration, CCNP Security, Fortinet NSE, or PCNSE are highly preferred. Monitoring & Tools: Familiarity with network and performance monitoring tools like WhatsUp Gold, LogicMonitor, or SolarWinds. #J-18808-Ljbffr Kanshe Infotech
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