Job Description

Job Description

Job Description

Salary:

SUPERVISOR: IT Director EXEMPT (Y/N): Yes

CLASSIFICATION: Key Employee

SUMMARY:

Under general direction of the IT Director responsible for the maintenance of the software, hardware and related peripherals while ensuring optimal system performance. Provides hardware and software support for users according to established policies and procedures in a timely, professional and accurate manner. Maintains the confidentiality of all privileged information.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Installs, configures, and maintains personal computers, hardware, software, voice systems, cabling and other related equipment.
• Provides integrated hardware and software support.
• Ensure proper documentation of hardware and software is maintained to meet TICS and MICS requirements.

• Contribute to and maintain system standards.

• Ensures that backup, recovery, and security procedures are performed as planned and necessary.
• Monitors the utilization of the LAN to detect potential errors or problems and provides necessary prevention guidelines. Monitors networks to determine upgrade requirements and general utilization issues.

• Create, change, and delete user accounts per request.

• Excellent working knowledge of troubleshooting networking equipment and I.T. systems.
• Comply with all gaming statutory obligations and company policy.

• Maintains confidentiality; works cooperatively with all levels of staff.

• Expected to stay informed on current and new technologies. Also, sharing info on or recommending the use of these technologies.
• Maintains an operational state of all network PCs, Servers and Point of Sale Systems.
• Keeps accountability of automated equipment inventory, replacement and repair parts inventory.
• Monitors the utilization of the LAN to detect potential errors or problems and provides necessary prevention guidelines.
• Excellent customer service and troubleshooting skills.
• Performs other duties as required.

MINIMUM QUALIFICATIONS:

• 21 Years of Age.
• High School Diploma or GED plus two years experience in computer desktop support.
• Associates Degree in MIS, Computer Science or related field preferred.
• A+ Certification, Net+ certification, Security+ Certification, preferred.
• Communicate effectively via oral and written methods.
• Two or more years experience in computer repair and or network administration.
• Maintain accountability of controlled and sensitive items.
• Identify Issues, test for solutions, and apply repairs.
• Understands basics of Active Directory and Exchange management.
• Intermediate capability in Microsoft products: Windows, Server, SQL, Office, Dynamics.
• Intermediate understanding of TCP/IP addressed or other Digital Environments.
• Intermediate knowledge of network protocols and principles including WAN/LAN routing.
• Basic understanding how to administrate VoIP systems.
• Basic understanding of virtual and physical environments: VMware including VDI.

• Willing to work odd and irregular hours including nights, weekends, and holidays.

• Valid drivers license and clean driving record.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
• Gaming experience preferred.
• Tribal preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
• Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
• Military Veterans;
• All others who satisfy the minimum job qualifications.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of a wide range of computer systems software, applications, hardware, including Microsoft Server 2008R2 or later, Microsoft Office, VMware and other related equipment.
• Skill in operating various word-processing, spreadsheets, and database software programs in the Windows environment.
• Ability to implement, test, troubleshoot, and maintain network systems software.
• Ability to work independently and meet strict time lines.
• Ability to communicate efficiently and effectively both verbally and in writing.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk, stand, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

• Work is generally performed in an office setting with a moderate noise level.
• Occasional work is performed in a Casino setting with exposure to second-hand smoke and a moderate noise level.
• Extended hours and irregular shifts may be required.
• Tight time constraints and multiple demands are common.

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