IT Help Desk Specialist (MAC) Job at Kelly Services, Phoenix, AZ

ODYvZW03L1ltcGRmZkVxV2pWSGRXUGF6
  • Kelly Services
  • Phoenix, AZ

Job Description

Job Title: Client Services Support II

Pay rate: $34.69 per hour

Duration: 2024-sept-16 to 2025-sept-12

W2 contract only (No C2C)

Location- Phoenix, AZ, 85018

Client Services II Support role is a customer service role that directly interfaces with customers in a technical capacity providing IT support on a day-to-day basis for primarily deskside, ITKiosk, and phone. The technician must be strong in MAC support, a self-starter and have the ability to follow directions.

The candidate should have the following skill sets in a support capacity (Customer Service, troubleshooting and configuration):

  • Customer Service

  • Service Now

  • Apple macOS

  • VPN

  • Apple Business Manager

  • ZScaler

  • Microsoft O365 (Office, etc.)

  • SCCM

  • MS Teams and Teams Rooms

  • Asset Management

  • Conference Room Support

  • Imaging/Deploying MAC and PC

  • Azure

  • BeyondTrust – BOMGAR

  • Intune

  • Basic networking knowledge (Switches, APs)

  • Active Directory

  • iOS

  • Microsoft Teams

  • SAP

Key Responsibilities

  • Detail-oriented, organized and customer focused

  • The role requires a passion for Customer Service and expertise in IT onsite and remote support and delivering world class service to the L’Oréal business

  • Ability to build relationships with the users in order to meet their IT support requirements and deliver an exceptional client experience

  • Provide White Glove Support for Executive members of the client base as needed

  • Provide 2nd level MAC support as well as PC and some infrastructure support. Other support will be provided at the Americas Zone level

  • Strong analytical business skills, technical competence, communication, and leadership skills

  • Experience with multi-tasking and capable of resolving complex problems

  • Proactively identify, document, and escalate as needed issues and requests to limit downtime, and maintain a stable technology desk-side environment

Requirements

  • Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment

  • Strong communication, critical thinking, and organization skills

  • Strong attention to detail, making and keeping commitments

  • Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management

  • Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches

  • Excellent written and oral communication skills, ability to present ideas in user-friendly manner

  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks

  • Knowledge of full lifecycle management

* If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Job Tags

Hourly pay, Holiday work, Contract work, Temporary work, Local area, Remote job,

Similar Jobs

Grandaisy Bakery

Delivery Driver Job at Grandaisy Bakery

 ...Job Description Job Description Grandaisy Bakery is hiring a Full-time and Part-time Delivery Drivers to join our team. The Delivery Driver will be responsible for picking up our product, and delivering to our customers. The ideal candidate will have a clean driving... 

Uncommon Schools

Middle School History Teacher Job at Uncommon Schools

 ...historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 52 schools serving 19,000 students in... 

New Horizons in Autism Inc

Behavior Specialist - Behavior Therapist Job at New Horizons in Autism Inc

 ...certification in good standing with the BACB. The ideal candidate for this position is an RBT with 2 or more semesters completed in an ABA graduate program; or have already completed their graduate program in Applied Behavior Analysis and is pursuing the BCaBA or BCBA... 

Old Navy

Old Navy is HIRING! Job at Old Navy

Old Navy is currently hiring!We are holding OPEN INTERVIEWS on Tuesday 3/11/24 & Wednesday 3/12/24 from 12pm until 5pmAgain on Tuesday 3/19/24 & Wednesday 3/20/24 from 12pm until 5pmCome inside the store and ask for the hiring manager!We cant wait to... 

Lelly Woo-Grimes - State Farm Agent

Insurance Account Position - State Farm Agent Team Member Job at Lelly Woo-Grimes - State Farm Agent

 ...working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer...