How you'll help us Keep Climbing (overview & key responsibilities)
The Airport Customer Service (ACS) Field Support Strategy and Analytics intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Leadership at the end of the semester. This intern position will be located Atlanta, Georgia.
As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta's customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.
Students joining the Internship Program with Airport Customer Service (ACS) will work with our Field Support Team, supporting functions that consist of Aviation Management, Strategy, and Analytics.
Work with a team of Customer Experience professionals on multiple projects to:
* Measure and analyze current performance
* Implement project management skills and practices
* Work across business units with various stakeholders in a professional setting
* Provide process engineering and/or internal consulting services
* Participate in data collection efforts for projects that impact cross-functional departments
* Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
* Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes
What you need to succeed (minimum qualifications)
* Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
* Students must be enrolled in an accredited institution during the duration of the program to participate
* Must be able to present themselves professionally and effectively communicate with various levels of leadership.
* Team oriented and supportive of continuous improvement methodologies.
* Strong organizational, project management, and verbal/written communication skills
* Proficiency in Microsoft Office Suite, including Excel and PowerPoint
* Willingness/ability to learn new skills.
* Embraces diverse people, thinking and styles.
* Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications)
* Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
* Comfortable working in group and individual settings
* Track record of seeking leadership roles including student and community organizations
* Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
* Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
* Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
* Desire to learn more about the airline industry and interest in Delta as a company
Internship Program Outline
* Interns will spend 12 weeks at the Delta Air Lines Headquarters in Atlanta, Georgia.
* Students who reside 50 miles or more from Headquarters are eligible for a housing stipend. Program Start Date May 12th, 2025 - Program End Date: August 1st, 2025 (12 weeks)
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