Job Description

Job Description

Inside Sales & Customer Service Representative

Location: Davidson, NC

Company: Everblue

Everblue (everbluetraining.com) empowers professionals and organizations to build a more sustainable world through industry-leading training, certifications, and technology solutions. For over 15 years, we have supported individuals nationwide—HVAC technicians, architects, engineers, electricians, and career changers—helping them advance their careers with essential knowledge and industry-recognized credentials. Our mission-driven team is dedicated to making a difference in energy efficiency and workforce development.

Are you passionate about sustainability, skilled at building relationships, and energized by helping others succeed? As an Inside Sales & Customer Service Representative at Everblue, you will be the trusted guide for our customers—helping them navigate our training programs, enroll in the right courses, and achieve their professional goals. You will manage both inbound and outbound sales activities, provide exceptional customer support, and play a key role in nurturing leads and re-engaging past clients for renewals.

• Respond to Inbound Inquiries: Be the first point of contact for applicants, students, and professionals via phone, email, live chat, and our website. Provide prompt, courteous, and knowledgeable support for both online and in-person training.
• Guide and Advise: Help customers select the right courses or certifications based on their needs and career goals. Clearly explain program benefits, eligibility criteria, and key differences between offerings.
• Process Orders and Enrollments: Accurately process sales orders, course enrollments, and support requests. Maintain detailed records in our CRM for seamless tracking and follow-up.
• Troubleshoot and Support: Resolve semi-technical issues related to online training, testing, and credential management. Clarify documentation and eligibility requirements, escalating complex cases as needed.
• Proactive Outreach: Make outbound calls to applicants and past customers—providing updates, collecting information, re-engaging for renewals, and nurturing leads for new business opportunities.
• Sales & Upselling: Actively seek opportunities to upsell and cross-sell additional training or services, focusing on educational, consultative conversations rather than hard pitches.
• Customer Success: Ensure every interaction is human-centered, helpful, and informative. Address questions about program benefits, timelines, and application progress to provide a smooth, supportive experience.
• Collaboration: Work closely with sales, marketing, product, and training teams to share customer insights and ensure alignment across the organization.
• Continuous Improvement: Identify ways to enhance the customer experience, propose process improvements, and contribute to a culture of empathy, professionalism, and growth.
  

• Customer Service & Sales Experience: Background in customer support, inside sales, or technical support—ideally in education, SaaS, or training environments.
• People Skills: Empathy, active listening, and the ability to uncover customer needs—even when not directly stated.
• Technical Aptitude: Comfortable learning new systems, troubleshooting issues, and guiding customers through online platforms.
• Sales Mindset: Natural curiosity, resilience, and a strategic approach to identifying and pursuing sales opportunities.
• Organizational Skills: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
• Tech Savvy: Experience with CRM tools and Microsoft Office Suite; quick to adopt new technologies.
• Team Player: Collaborative, adaptable, and eager to contribute across functions.
• Education: Bachelor’s degree in business, communications, or a related field preferred; relevant experience considered in lieu of degree.
  

• Mission-Driven Impact: Help shape the future of energy efficiency and workforce development.
• Growth & Flexibility: Opportunities for professional development and hybrid work after an initial in-office period in Davidson, NC.
• Supportive Culture: Join a responsive, fun-loving team that values creativity, innovation, and a sense of humor.
• Professional Growth: Be part of a company that values your input and offers opportunities for advancement.

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