Job Description

Job Description

Job Description

General Manager Position – Riverside Colorado

Location: Bellvue, CO

Reports To: Ownership

Position Type: Full-time, Exempt

Industry: Hospitality / Resort / Retail / Food & Beverage

Salary range: $60,0000-$70,0000 plus benefits based on experience

About Riverside Colorado

Riverside Colorado is a unique destination in northern Colorado combining a boutique resort, general store, and coffee cart in a stunning natural setting along the river. We are committed to creating exceptional guest experiences while maintaining strong values around sustainability, safety, inclusion, and respect for our staff, guests, and surrounding wildlife.

This is a hands-on leadership role. Our General Manager is a working leader who thrives in a fast-paced, dynamic environment and is comfortable wearing many hats.

Position Overview

The General Manager is responsible for overseeing all day-to-day operations of Riverside Colorado, ensuring smooth resort operations, exceptional guest experiences, and a positive, safe work environment for staff. This role requires strong hospitality and retail experience, operational expertise, comfort with technology and systems, and a willingness to jump in wherever needed.

This is not a clock-in/clock-out position. Flexibility, ownership mindset, and a strong work ethic are essential.

Key Responsibilities

Operations & Facilities

● Oversee daily resort operations, including lodging units, general store, coffee cart, shuttle service, and common areas

● Ensure all guest units are clean, safe, and presentable; assist with cleaning when housekeeping is not onsite

● Maintain all common areas (restrooms, fire pits, cook areas, signage, lighting, etc.)

● Supervise vendors, contractors, and service providers

● Coordinate equipment maintenance and repairs with vendors

● Act as incident commander during emergencies; manage on-site security when present

● Maintain first aid kits and remain CPR/first aid trained

Staff Leadership & Culture

● Create and manage staff schedules across all departments, including Facilities and Housekeeping

● Manage housekeeping staff and laundry services

● Assist with hiring, training, and termination of staff in accordance with company policies

● Work closely with HR leadership to uphold company values and ensure a safe, respectful workplace

● Train all staff on systems, processes, and operational standards

Guest Experience & Reservations

● Manage reservations and lodging inventory

● Oversee Cloudbeds and all OTA platforms

● Manage guest communications via phone, email, OTA messaging, and Whistle

● Support special events, programming, and private parties in collaboration with the events team

● Schedule shuttle operators to ensure guest transportation needs are met

Retail, Inventory & Food Safety

● Oversee purchasing and inventory for all departments, including food, beverages, housekeeping supplies, general store, and coffee cart

● Coordinate with Mishawaka’s restaurant on prepackaged goods needs

● Ensure food safety standards and compliance are maintained. Must be food safety trained to meet Health Department requirements

Administration & Systems

● Ensure invoices are routed to bookkeeping in a timely manner

● Review, update, and improve systems and processes across operations

● Manage shared Google Drive and documentation

● Participate in weekly operational meetings

● Support sustainability initiatives with flexibility and practical implementation

Qualifications

● Preferred college degree with an Associate or Bachelor's level of achievement

● Advanced computer skills including Google drive, Excel, Canva or other intermediate level graphics software

● Minimum 3 years experience managing Cloudbeds software

● Minimum 3 years experience in management at a corporate hospitality company

● Willingness to: Train and become a trainer on espresso machine, front desk clerk trainer, manage and do housekeeping on a regular basis as needed and manage and do light maintenance of the resort

● Strong operational background with hands-on leadership experience

● Strong organizational, communication, and problem-solving skills

● Amenable to working evenings, weekends, and holidays as needed

● Commitment to guest service, team culture, safety, and sustainability

● Must have a clean driving record

What We’re Looking For

This role is ideal for someone who:

● Takes pride in ownership and accountability

● Is comfortable rolling up their sleeves and leading by example

● Thrives in hospitality environments that require flexibility and adaptability

● Cares deeply about team culture, guest experience, and the surrounding environment

How to Apply

Please submit your resume and a brief cover letter to alison@themishawaka.com explain why you’re interested in Riverside Colorado and what excites you about this role.

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