Job Description

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$18 hourly

• Communicate with housekeeping to make sure guest rooms are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Our 42 rooms are inspired by the dynamic artist culture and tradition of Saratoga. A modern motor lodge with interiors reminiscent of an artists studio, our guest rooms invite you to take in all that Saratoga Springs has to offer. After a day of outdoor adventure, downtown exploration, or race watching we offer a modern palette for your inspiration or relaxation.

Spa City Motor Lodge is located in the center of downtown Saratoga Springs, an inspired town with rich culture and a lively dining scene. Whether you’re escaping the city, road-tripping through the Hudson Valley, or exploring the Adirondacks, Saratoga Springs is ideally situated to be the gateway to your upstate New York adventure.

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