Title: Helpdesk Level 2 support Work Location : Cherry Hill, NJ Type : Full Time with our client Salary: Market + Benefits Requirements Job Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a helpdesk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Education, Licensure & Certifications: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. Experience: 2+ years experience working in a helpdesk or technical support role. Tier 2 experience preferred. Benefits If Interested please send your updated resume to : rehana.j@two95intl.com and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest.
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