Help Desk Support Specialist Job at University Health, San Antonio, TX

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  • University Health
  • San Antonio, TX

Job Description

POSITION SUMMARY/RESPONSIBILITIES

Responds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health's Guest Relations Policy.

EDUCATION/EXPERIENCE

An associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred. University Health

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