Help Desk Analyst II Job at Robert Half, Phoenix, AZ

OEsvWm43clluWkJYY0U2WGpGalhVL2EzaFE9PQ==
  • Robert Half
  • Phoenix, AZ

Job Description

Job Description

Job Description

We are in the process of expanding our team and are currently seeking a Help Desk Analyst II based in Phoenix, Arizona, 85034, United States. This role is within the tech industry and specifically involves providing onsite Deskside support to Users with operational and technical support. This position is offered as a long-term contract employment opportunity.

Responsibilities:

• Provide technical support and assistance to users, ensuring all Service Level Agreements are met.
• Take part in daily operations, managing queues of L1 and escalating any occurring issues to global IT Teams.
• Handle software-related requests and incidents, ensuring they are resolved efficiently.
• Support users with connectivity issues related to the corporate network, including accessing LAN, print, and file services.
• Install, upgrade, and repair EUS equipment such as desktops, laptops, monitors, and associated peripherals.
• Liaise with vendors for inventory management and break-fix solutions.
• Control all assets and record allocation on a daily basis.
• Manage hardware dispatch, collection, and tagging for new joiners and leavers.
• Implement and support solutions to ensure systems and processes align with the global IT strategy.
• Provide network support for device configuration, including IP addressing and direct TCP/IP output.• Proficiency in Android Development
• Familiarity with Cisco Technologies
• Understanding of Citrix Technologies
• Knowledge of Database systems
• Experience with EO/IR systems
• Proficiency in Active Directory
• Ability to work with Apple Devices
• Understanding of Computer Hardware
• Experience in Configuration Management
• Familiarity with Deployment processes

Job Tags

Contract work,

Similar Jobs

Quality Enterprises USA

Dump Truck Driver - Hiring Now Job at Quality Enterprises USA

 ...Job Description Position Title: Utility Locate Driver/Field Laborer Location: Naples, FL Job Category: Earth View-Field Salary Interval: Full-Time Non-Exempt/Hourly Earth View LLC is looking for a Utility Locate Driver/Field Laborer to join our team... 

Access Dubuque

Clinical Documentation Specialist Job at Access Dubuque

 ...Clinical Documentation Specialist **MercyOne**1 Positions ID: TRHEUS00531215MERCYO Posted On 08/07/2024**Job Overview****Employment Type...  ...time **Shift:** Day Shift **Description:**100% Remote!**POSITION PURPOSE** Utilizes advanced clinical and coding... 

Frontier Dental Laboratories, Inc.

MODEL TECHNICIAN Job at Frontier Dental Laboratories, Inc.

 ...Job Description Job Description Description: Model Room Dental Technician The Dental Technician primary function is creating and pouring impressions, mounting models, and ensuring orders are constructed for preparation of finalizing restorations per Doctors instructions... 

Streamline Defense

All-Source Intelligence Analyst - Senior Job at Streamline Defense

 ...TITLE: All-Source Intelligence Analyst - Senior LOCATION: Honolulu, HI OVERVIEW Streamline Defense is seeking an exceptionally-qualified candidate to serve as an All-Source Intelligence Analyst at the Senior-level supporting the USINDOPACOM J2, located in Honolulu... 

Regency International

Work at home Data Entry Representative Job at Regency International

 ...internet or in-person. - No commute needed if you choose to work from home. - No minimum hrs. You can do this part-time or full-time...  ...for short-term, work at home, part-time or full-time job. The hours are adaptable and also no previous experience is needed. Requirements...