Head of Customer Support - North America Job at Entegee, Alpharetta, GA

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  • Entegee
  • Alpharetta, GA

Job Description

Job Description

Job Description

Summary: Seeking a Head of Customer Support for North America to oversee profitability, operational management, and customer experience enhancement within the assigned territory.

Job Requirements:

  • Bachelor's degree in technical (software engineering, computer science), industrial engineering, mechanical engineering, or business.

  • Ability to obtain a Canadian work visa or TN visa.

  • 5+ years in national sales or project management of technical/industrial solutions.

  • Strong background in logistics, customer product systems, and technical service delivery.

Preferred Skills:

  • Strategic planning

  • Team leadership

  • Familiarity with automation and software solutions

Job Responsibilities:

  • Manage CS budgets to ensure revenue stability and profitability.

  • Spearhead new initiatives to expand CS revenue streams.

  • Drive improvements in service delivery and operational efficiency.

  • Lead strategic development of CS processes and technology.

  • Enhance Net Promoter Score (NPS) by implementing customer-centric tools and technologies.

  • Ensure consistency and quality in service delivery.

  • Align resource allocation with business objectives and service level agreements.

Pay Details: $120,000.00 to $140,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements. Company Description

Specializes in custom automation projects, they are a major player in the world of controls and robotic solutions around the world. My client will expand anyone resume and build them to be a top performing controls engineer.

Company Description

Specializes in custom automation projects, they are a major player in the world of controls and robotic solutions around the world. My client will expand anyone resume and build them to be a top performing controls engineer.

Job Tags

For contractors, Work visa,

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