Guest Service Agent Job at Legacy Vacation Resorts, Reno, NV

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  • Legacy Vacation Resorts
  • Reno, NV

Job Description

Description

Join Our Team and Make a Sustainable Impact!

At Legacy Vacation Resorts, our core values are people-centric, forward-acting , experience-focused , and environmentally-driven . Join us to:
  • Foster meaningful connections in a supportive environment where the person is the core of every decision.
  • Drive innovation and shape the future of hospitality by daring to take risks and embracing change.
  • Create unforgettable moments for guests and personal growth for our team by delivering great experiences to all.
  • Lead in sustainable practices and maximizing our actions to minimize our impact on the environment.
Join us and be part of a Team dedicated to exceptional hospitality and environmental stewardship.

Apply now and help us create a brighter, greener future!

POSITION SUMMARY:

The Guest Service Agent provides outstanding guest service to all who come to the Front Desk, creates a memorable vacation experience

Essential Functions:
  • Timely and accurate check-in/check-out guests
  • Provide courteous, professional guest service, and resolution of all guest inquires
  • Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, "The Six Principles" of the front office
  • Provides information on the resort, amenities, activities, local area attractions, events, and directions, etc.
  • Answers all incoming calls following the phone etiquette on the Front Office Standards Manual
  • Learn resort software and be able to post transactions in RCC as necessary
  • Accurately complete all Front Office reports and documentation required i.e. MOD report, welcome calls
  • Complete cash and credit card transactions accurately and efficiently
  • Communicates accurate information of room moves, status in the systems and to departments affected
  • Constant communication with the Housekeeping department for room status updates
  • Reconciliation of the assigned cash bank during shift
  • Responsible for upkeep of all areas in the front lobby accessible or viewed by guests i.e. refreshment area, collateral
  • Complete various additional tasks and assignments as needed

Requirements

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous customer service or hospitality experience

Computer Skills: Must have knowledge of Microsoft Office

Other Requirements: Must have a flexible schedule as schedules are determined based on the needs of the business

Benefits: Dental, Vision, and Life offered Legacy Vacation Resorts

Job Tags

Bank staff, Local area, Flexible hours,

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