Job Description

Description of the role:

The FRONT PARTS COUNTER role at Stevens Creek Toyota is a crucial position within our company. As the face of our parts department, you will be responsible for assisting customers in finding the right parts for their vehicles and ensuring a seamless and efficient experience.

Responsibilities:

• Assist customers in person, over the phone, and via email to identify and locate the required parts
• Provide accurate and up-to-date information about parts availability, pricing, and compatibility
• Process parts orders and ensure timely delivery or pickup
• Maintain inventory levels and update stock records
• Collaborate with the service department to ensure timely fulfillment of parts requests
• Resolve any customer complaints or concerns regarding parts

Requirements:

• Previous experience in an automotive parts or retail environment preferred
• Strong knowledge of automotive parts and their functionality
• Excellent communication and customer service skills
• Attention to detail and ability to handle multiple tasks simultaneously
• Proficiency in computer systems and MS Office
• Knowledge of Tekion is a plus

Benefits:

• Competitive compensation ranging from $20 to $25 per hour
• Healthcare benefits package
• 401(k) retirement plan
• Paid time off and holidays
• Career development and advancement opportunities

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