Job Description
Summary
Premier Cargo Logistics is currently searching for a motivated and personable individual who is Bilingual in English and Mandarin to join our Customer Service Department. The desired candidate has prior experience in the Freight Forwarding industry as a Customer Service Representative or in Operations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Validating and confirming all ocean/air shipment bookings.
· Managing shipments from origin to destination to ensure customer satisfaction.
· Building customer relationships and providing excellent customer service.
· Excellent verbal and written communication skills.
· Experience in the Freight Forwarding industry with knowledge of the rules and regulations.
· Handle any special requests from customers.
· Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.) experience.
· Send new shipment bookings to customers.
· Manage daily emails/phone calls from customers.
· Manage daily emails/phone calls from other PCL offices/departments that pertain to the respective customer representative’s customers.
· Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer.
· Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.
· Qualifications
·
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual in English and Mandarin is preferred
·
· Education And/or Experience
·
· Minimum of 2 years of college preferred or relevant work experience is an acceptable substitute.
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