Job Description
WHAT MAKES US EPIC? At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
ECOSEC What We Do Our ECOSEC team provides a safer experience for Epic's users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.
What You'll Do Epic Games is looking for a Fraud Operations Analyst to handle fraud escalations and monitor fraud trends within Epic's ecosystem. The candidate preferably has prior experience in fraud and payments support with a strong aptitude for data analysis. Interest and prior experience in fraud and ecommerce is desirable. This is an incredible opportunity to help create a safer environment for millions of players and make a positive impact on the entire Epic ecosystem.
In this role, you will - Process fraud alerts using both external and internal tools
- Investigate, document, and escalate fraud incidents and escalate when necessary
- Collaborate with engineers, data analysts, and other team members to improve fraud detection and prevention
- Identify fraud trends and potential fraud vectors across payments and other systems within Epic's ecosystem
What we're looking for - BS/BA degree or equivalent work experience
- Prior operations experience working in Fraud, Payments, Customer Support, or other security or support related fields
- Experience with online ecommerce and transaction lifecycles
- Effective communication skills
- Must work well under pressure in a dynamic environment
EPIC JOB + EPIC BENEFITS = EPIC LIFE Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic! Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here. Epic Games
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Work experience placement,