Experience store manager Job at TMobile, Salem, OR

OWFiWm1ydlducGxWZWt1U2hWemRYdmU4aGc9PQ==
  • TMobile
  • Salem, OR

Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As an Experience Store Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. Experience Store Managers will manage Experience Associate Managers and Sr. Mobile Experts. Those employees will utilize new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Store Managers will lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Store Managers must have demonstrated ability to lead and inspire teams, drive exceptional customer experience, embrace and adopt new tools and processes, and drive sales outcomes, while creating quality results.

Job Responsibilities :

  • Manage and motivate team to achieve sales and service targets. This includes hiring strong talent and strong performance management skills
  • Create a culture of coaching through consistent observations and feedback.
  • Discuss individual performance, training completion, and certification status in frequent one-on-one coaching sessions.
  • Manage all store operations to ensure elevated experience and maximum impact.
  • Ensure training completion and product and service knowledge for yourself and your team.
  • Education:
  • High School Diploma/GED (Required)
  • Work Experience:
  • Retail: 24+ mos. Neighborhood Retail Store Manager (Preferred)
  • Care: 24+ mos. Coach, Team of Experts (Preferred)
  • Knowledge, Skills and Abilities:
  • Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
  • Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
  • Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
  • Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
  • Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
  • Consistently performs above company average in sales metrics. (Preferred)
  • Proven track record of achieving sales and service metrics and driving revenue growth. (Preferred)
  • Demonstrated ability to drive a culture of experience and resolution. (Preferred)
  • Strong training and coaching capabilities to ensure correct behaviors are demonstrated by all direct reports. (Preferred)
  • Ability to document feedback that includes both positive behaviors and opportunities. (Preferred)
  • Ability to multi-task and quickly move from store operations to coaching to customer support. (Preferred)
  • Demonstrates a thirst for knowledge by utilizing downtime to stay up to date on product and service knowledge and performance coaching. (Preferred)
  • Excellent leadership and interpersonal skills. (Preferred)
  • Demonstrated effective operational and procedural compliance. (Preferred)
  • Pass certification and annual re-certification process. (Required)
  • Licenses and Certifications:
  • At least 18 years of age
  • Legally authorized to work in the United States

Travel :

Travel Required (Yes/No):No

DOT Regulated :

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $64,300 - $116,100

Annualized Incentive Target: $12,000

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser:

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours,

Similar Jobs

Domino's Franchise

Delivery Driver - 111-A W. Sunrise Hwy Job at Domino's Franchise

 ...about having fun? Then this is the job for you! Job Types: Full-time, Part-time So how do you make the dough?You are paid the minimum wage while clocked in. Your goal is to make at least 2 deliveries per hour. Tips for each delivery will vary. On average, you may get... 

BELTWAY OFFICE SOLUTIONS LLC

Copier Service Technician Job at BELTWAY OFFICE SOLUTIONS LLC

 ...document solutions company that leases, rents, sells, and services COPIER equipment throughout the Maryland, Washington DC, and Northern...  ...years. Were looking for a SELF-MOTIVATED Field Service Copier Technician. Requirements: Ability to work independently under... 

Lumen

Senior Technical Project Manager Job at Lumen

 ...thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The Role The Sr. Technical Project Manager will be responsible for the following: Lead complex programs, develop integrated program plans that take into account multiple... 

IT MINDS L.L.C.

Salesforce CPQ Developer with Mandatory CPQ certification Job at IT MINDS L.L.C.

 ...Salesforce CPQ Developer Requirement:* 7+ years of development experience with Salesforce Experience with Salesforce and CPQ Experience in all phases of software development life cycle (SDLC) Experience working on Sales Cloud, QCP and QLE. *... 

Exela Technologies

Mail Courier Job at Exela Technologies

 ...Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees. Job Title: Mail Courier Position Type: Part-Time, Regular (25 hours per week) Shift: Monday to Friday 10:00 am-3:00 pm Pay: $12 to $13.50...