Job Description

Employee Services Generalist

As part of our team, this person will help support operational duties that will provide a seamless

experience for our employees. This requires close collaboration & partnership with the HR Manager (on location), Payroll, Finance, and the central Talent Operations team.

In this role you will be:

• Immaculate with the Details - You understand the value of the details and move through the coordinating workflow with attention and thoroughness.
• A Critical Thinker - You quickly and accurately identify roadblocks, rally the resources, provide options to our partners and execute.
• A Collaborator - You quickly respond to new information (shifts in pace, volume, structure, and strategy), reprioritize effectively without compromising on quality.
• Be an Expert Communicator - You communicate the right information to the right people at the right time.
• A Facilitator - You are attentive and hospitable. As a front-facing member of our operations team, you are able to provide person-to-person interaction; know and understand the value of people over process.

Responsibilities :

• You will be responsible for the delivery of service in key moments in the employee’s lifecycle; from pre-hire to alumni stage as the front line of support for HR Managers on-site.
• To ensure a successful launch and simplify operations in an ambiguous space, you will be a consistent, direct partner supporting needs that would be covered by multiple roles in Streaming (i.e. ES Gen, TAOC, GTOC Specialist).
• You will provide in-depth analysis or industry specialization for complex or escalated HR inquiries, concerns, and cases.
• Collaborate closely with the Lead Generalist, our Regional Talent Operations (RTO), Global Talent Operations Centers (GTOC), and Talent Acquisition Operations Coordinators (TAOCs) to support the employee lifecycle.
• Design, build, and stabilize new process frameworks, assessing their suitability for transition of bodies of work to our RTO, GTOC, and TAOC partners.
• Update and create Work Instructions and Job Aids.
• Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility, Talent Acquisition and leadership) to enhance knowledge management and process improvement across service delivery centers.
• Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams.
• Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks.
• Take an active role in compliance initiatives, adapting to varying compliance requirements across regions.
• Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights.
• Support administrative and ad-hoc duties as needed.

We are looking for someone who:

• Is highly efficient and has strong attention to detail; possesses excellent organizational, multi-tasking, and time management skills.
• Ability to influence and drive projects through a complex and agile environment.
• Proficient in knowledge management, creating user-friendly work instructions, and educating others on processes.
• Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.
• Is comfortable working both independently and collaboratively in a fast-paced, rapidly evolving, project-oriented environment.
• Is resourceful; willing to take the initiative to seek internal and external resources when problem-solving.
• Has a data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies.
• Has a strong understanding of employment and labor laws, balancing compliance with flexibility and efficiency.
• Is flexible and willing to work across multiple time zones, sometimes outside of the conventional workday.

Qualifications :

• Must have 3-4+ years of experience in HR Operations, HR Shared Services, HRBP, or similar HR core roles.
• Bachelor's degree in HR, Business, or related field (or equivalent work experience).
• Proven track record of successfully managing complex processes, projects, and initiatives.
• Experience utilizing a ticketing system (i.e. ZenDesk).
• Strong grasp of employment laws and regulations.
• Understanding of data analysis tools and techniques.
• Exceptional communication and interpersonal skills.
• Exceptional presentation and product delivery skills (powerpoints, process maps, infographics).
• Retail experience is a plus.
• Relevant HR certifications are a plus.
• Project Management certifications are a plus.

Compensation: $35 - $45 per hour

ID#: 1807

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