The Area Supervisor/District Manager is responsible for managing end-to-end operations of an assigned team of Checkmate (Dominos) stores with an emphasis on maximizing sales and profitability. The Supervisor is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.
RESPONSIBILITIES
• Provide direction and communication company, market, and area goals and offer plan to achieve them. Partner with GMs to set goals.
• Conduct daily store visits and weekly self-OAs to ensure standards are being maintained
• Coach and develop team members at all levels to ensure efficiency of their positions
• Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems.
• Drive compliance completion; collaborate with store managers to provide recommendations and guidance on how to increase compliance numbers
• Ensure all team members follow safety and security protocols
• Support all innovation rollouts and ensure implementation
• Support team member onboarding
• Ensure operational goals are met; ADT, CSAT, OA, EBITDA, Food & Labor
• Reinforce execution of key DPI policies and standards
• Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
• Partner with field support resources to address gaps
• Hold GMs accountable to executing action plans and track progress and promote a sense of urgency
• Ensure excellent customer service
• Enforce systems and processes that drive effective hiring, retention, training, and development
• Hold General Managers accountable to ensure meeting staffing and training goals
• Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
• Coordinate with Human Resources to strategize on staffing and turnover practices
• Drive team member and customer engagement
• Conduct General Manager performance appraisals and provide feedback with a focus on development
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop executive presentations and present key trends and results to DCO
• Present financial/operational weekly updates during Market Leadership and GM meetings
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Partner with DCO to identify and pursue “new” AWUS growth opportunities through store relocation, re-imaging and new builds
• Manage calendar to reflect weekly plan
• Complete all applicable forms in Zenput
• Ensure store communication boards are updated and in compliance
Qualifications
• Minimum 1 year multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Ability to read financial statements; strong analytical skills
• Ability to effectively and professionally provide guidance and coaching to store management and TMs
• Ability to plan and conduct effective meetings
• Experience in working independently with a result orientation
• Strong oral and written communication skills including public speaking
• Strong organizational skills
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