Job Description

Job summary

Responsible for supervision of Route Sales Representatives to ensure that City Laundering Co. customers receive excellent, timely customer service and each Route Sales Representatives continues to maintain and grow their sales.

Duties and essential job functions

• Supervise and train Route Sales Representatives to ensure that they are providing excellent customer service.

• Ensure Route Sales Representatives are capable of providing excellent customer service by ensuring they are able to do the following:

1. Identify new business opportunities – sales leads, copy of competitor’s invoicing, logo mat artwork.
2. Ensure customer satisfaction.
3. Maximize customer contract term.
4. Maximize account profitability.
5. Manage route efficiency and safety.
6. Positive communication with customers, potential customers and co-workers.
7. Product knowledge; pricing types, colors, sizing, inventory control, availability, product application.
8. Paperwork: garment orders, manuals, invoice accuracy, credits, collections.
9. Product management: loose load sheets, inventories, quality (stains, damage of garments), linen supply.
10. Load truck: organization, invoices, paperwork, bags.
11. Account appearance: organization of rails, hanger racks, repair bags, lockers.

• Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive personal relationships with principal customer contacts, maintain enthusiasm and professional attitude. Maximize customer contract term.

• Build and maintain positive, productive relationships with customers, resolving product or service problems promptly and ensuring excellent customer relations.

• Maintain efficiencies and cost-effectiveness in all aspects of delivery.

• Build and maintain positive, productive relationships with customers to increase sales, execute market-wide and targeted promotional activities, improve customer relations, and problem resolution.

• Ensure that all products are sold into all accounts, as appropriate, and that pricing strategies, including promotional pricing, are implemented accurately.

• Fill in for Route Sales Representatives as needed to ensure uninterrupted, high-quality service.
• Regularly provide input and advice to the management team.

• Other duties as assigned.

• This position requires regular and reliable attendance.

Minimum requirements

• Professional, courteous and reliable with outstanding organizational skills.
• Excellent verbal and written communication skills.
• Flexible and able to work with others as a team.
• Possess solid general computer, math, and analysis skills.
• Demonstrate positive leadership; prior supervisory experience strongly preferred.
• College degree strongly preferred but not required.

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