Job Description

A client of Insight Global is looking for a Dispatcher to join their Sacramento team! The Dispatcher will:

Receive inbound calls and, or emails, identify the nature of the call and, or email and document all information according to standard operating procedures and dispatch technicians accordingly

Provide customers with updates and estimated time of arrivals and verify technician check-in and check-out

Enter new customer information into the internal database; also update and maintain customer database master files

Payroll entry: Using the SRS payroll report needs to review all labor entries from system to confirm they have been applied correctly. Add general ledger codes to payroll entries if needed and process expense reports.

Scan and submit backflow reports to applicable city utilities

Purchase order distribution: field technicians will call in to obtain a purchase order job number if a vendor is not listed in the phone APP. The dispatcher will verify job number and vendor information, save the purchase order number in internal system awaiting cost

Receive incoming emails from the Accounts Payable department and outside vendors regarding invoices

Responsible for the accurate entry, proofing, and maintenance of purchase orders

Initiates contact with vendors to check the availability of needed documents

Work Authorization: Open


Hourly Pay: $25.00 - $27.00 per hour


Onsite role in Sacramento five days per week, upon six months there is the ability to work two days from home.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.


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Dispatch experience within construction, plumbing or HVAC industry
2+ years of experience as a Dispatcher or Scheduler from a Construction, Plumbing, HVAC or Medical industry background


3+ years of experience with data entry and experience multitasking

Experience and ability to create service work orders and dispatch technicians


Experience reviewing and resolving purchase order and invoice discrepancies

Experience working with Project Managers, Sales Managers, Field Technicians, Installers and clients or vendors

Experience transferring calls and experience working with multiple phone lines, high call volume environments

Commercial or Residential experience

Job Tags

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