Job Description

Overview:

Corpus Christi Hotel

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.

The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.

The Director of Housekeeping will lead, direct, and coordinate all functions of the Housekeeping and Laundry departments. In collaboration with other departments, he/she will ensure elevated guest experience throughout the property is delivered and the department maintains impeccable levels of cleanliness and upkeep. The Director of Housekeeping will also ensure that cost controls are in place, and supports a positive work environment for all associates.

• Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.
• Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintainance CARE program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Effectively coach and counsel associates and managers as needed and complete performance evaluations.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  
  
• Close coordination and communication with other internal departments.
• Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Oversees staff scheduling, Kronos and payroll cost controls.
• Maintains Housekeeping turnover to an acceptable level.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.
• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
• Champions the Omni culture.
• Performs other duties as assigned.

• Minimum 3 years of Housekeeping managerial experience in hospitality.
• Previous experience in luxury hotel environment strongly preferred.
• 2 years of Director-level housekeeeping leadership experience preferred.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must have strong customer service, analytical, communication, presentation, training, coaching and organizational skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must have the ability to lead, motivate and develop others.
• Financial management skills; with previous experience scheduling and managing payroll.

  
  Physical Requirements:

  • Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
  • May work both indoors and outdoors.

Omni Hotels & Resorts is an equal opportunity employer - veterans and disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement


If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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