Navy Mutual is seeking a strategic and experienced Director of Operations, Member Experience to lead our Customer Service and Inforce Operations departments. This role is pivotal in shaping and executing Navy Mutual’s Member Experience program, ensuring that every interaction reflects our commitment to excellence, efficiency, and empathy.
The Director will drive transformation across operational processes, champion automation and workflow optimization, and foster a culture of continuous improvement. This leader will also oversee complaint resolution, regulatory compliance, and talent development within the departments.
Key Responsibilities:
Qualifications:
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