Job Description
Patient Development Representative – Digital Communications/Government Funded Specialist (Chat, Text, Email)
Focus: Government-Funded Insurance Patients | Midwest Region Support
Chiro One Wellness Centers
About Us
Chiro One Wellness Centers is a fast-growing healthcare organization with over 150 clinics, primarily located throughout the Midwest. We help thousands of people each month live healthier, more active lives through our unique chiropractic care model. We are committed to exceptional patient service and outcomes.
Job Overview
We are seeking a Customer Service/Inside Sales/Business Development Representative who specializes in digital communication channels, including chat, text, and email. This role supports patient communications via chat, text, email, and light phone work. Government-funded insurance experience (Medicare, Medicaid, etc.), primarily handling inbound inquiries from Indiana, Wisconsin, and Missouri.
You will be the first point of contact for prospective patients, helping them understand our care model and guiding them through the scheduling process. You will play a key role in growing our patient base by delivering high-quality service through written communication.Responsibilities
Engage prospective patients via chat, text, and email to answer questions, provide information, and schedule appointments
Support patients with Medicare, Medicaid, and other government-funded insurance plans by helping them understand coverage and eligibility
Manage inbound digital inquiries from patients in Indiana, Wisconsin, and Missouri
Convert new patient leads into scheduled appointments through clear, professional, and empathetic communication
Meet or exceed daily, weekly, and monthly performance goals related to conversion rate and appointments kept
Document all communications and outcomes in our CRM and contact center platforms
Collaborate with team members and leadership to improve scripts, processes, and workflows
Participate in ongoing training to stay current on system tools, service techniques, and compliance requirements
Qualifications
Strong written communication skills with experience in customer service, inside sales, or digital support
Comfortable using chat, email, and text to engage with customers or patients
Ability to thrive in a fast-paced, performance-driven environment
High attention to detail, professionalism, and accuracy
Experience with Medicare, Medicaid, or other government-funded healthcare is a plus
High school diploma or GED required
Preferred Experience
Experience working in a healthcare, call center, or patient services environment
Familiarity with CRM tools such as Salesforce or Microsoft Dynamics
An associate or bachelor's degree is a plus
Compensation and Bonus
Competitive hourly wage with monthly bonus opportunities
Individual bonus potential between $500 and $2,000 per month based on performance
Additional team bonus potential between $400 and $700 per month
Why Join Us
Make a real impact by helping people access quality chiropractic care
Work with a passionate, supportive team focused on growth and patient care
Opportunity to develop digital communication and healthcare skills in a high-growth company
Apply Today
If you are a motivated communicator who wants to help others and thrive in a digitally focused, patient-centered environment, we want to hear from you.
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