Job Description
Title: Deskside Support Technician ONSITE in Lyons, PA (Subcontract at Core BTS Client)
Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with Core BTS.
Job Description:
Our client is looking for a Deskside Support Technician that provides internal support to all end users. A Desktop Support Technician requires a mix of both technical and customer service skills and is enthusiastic about technology and helping people.
Responsibilities Include:
The Deskside Support Technician manages Service Desk escalations through tickets.
Follow up on outstanding requests and ensure timely resolution.
The Deskside Support Technician provides remote and on-site troubleshooting for hardware and software support.
Document incidents with detailed break-fix steps and resolution in the ticket tracking system.
Create accounts and configure hardware as part of the onboarding process.
The Deskside Support Technician provides support to end users on a variety of issues ranging from hardware, software, network, and account management.
Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.
Provides on-site technical support by performing installation, and repair of workstations and related software/hardware.
Provide basic network support ensuring desktop and other networked peripherals full connectivity.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
The Deskside Support Technician will travel to client sites as needed to provide support.
Other duties outlined by Information and Technology Management.
Qualifications:
Associate degree in computer science and/or equivalent 3 years+ experience in working in a Windows environment.
Windows 7, Windows 10, and Citrix Environment
PC hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS, Android)
Possess Knowledge of Client PC connectivity.
Strong customer service and troubleshooting skills.
Ability to communicate technical information, both verbal and written to a wide range of end-users
Willingness to learn.
...YOU MUST CURRENTLY HAVE OR BE WILLING TO OBTAIN YOUR OWN GUTTER MACHINE LeafFilter the #1-rated professionally installed gutter protection system in America, as rated by leading consumer magazines. LeafFilter installed over $1.4 billion in 2023 and is on pace to install...
...S UMMARY OF J OB P URPOSE AND F UNCTION: The primary purpose and function of the Practice Manager is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the...
...- no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME. Position Summary The Marketing Manager plays a key role in advancing the company's strategic objectives by adhering to and enhancing established systems and processes...
...thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The Role The Sr. Technical Project Manager will be responsible for the following: Lead complex programs, develop integrated program plans that take into account multiple...
...Pick Up Driver/Porter $13.75 per hour Our client in Sterling Heights is looking for hardworking, motivated talent to join their team... ...! Dont wait apply today! What's in it for you?~$13.75~ Night Shift ~ Paid training~ Full time hours~ Clean and safe...