Job Description

Description:
The Digital Commerce organization is driving a digital transformation and is seeking a talented Digital Customer Service Administrator to support digital applications and tools. This role is remote with flexible working hours, however, our ideal candidate will be located on the East coast.

The Digital Customer Service Administrator will support customer service and data management activities for e-commerce, digital applications, and tools. This role will be a cross-functional partner for IT, marketing, customer service, sales, and customers. Self-motivated candidates must be able to work independently, providing excellent customer service with a high attention to detail and data management.

Key responsibilities:
Act as customer service administrator for digital applications

• Facilitate registration and onboarding of new users requesting access to digital applications
• Monitor and respond to email correspondence from internal and external users to ensure successful usage of digital applications
• Provide troubleshooting support and quality customer service with users via email
Support data entry and administration within digital applications
• Support data entry and data management activities across platforms and tools
• Support data hygiene activities
• Support data updates within digital applications

Key requirements:

• Excellent communication skills (written and verbal)
• Strong attention to detail
• Experience with Microsoft Outlook and Office applications
• Experience with customer service
• Experience with data entry
• Experience with Salesforce, Adobe products, and SAP preferred but not required

The part-time hourly wage for this remote position is expected to range between $15-22/hour. 12-15 hours a week. Schedule is flexible, but must be within core business hours to align with supervisor. Compensation for the role will depend on a number of factors, including the location of the successful candidate, qualifications, skills, competencies, experience, and job-related knowledge.

Job Tags

Remote job, Hourly pay, Contract work, Part time, Flexible hours,

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