Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Job Description Job Description Part Time 25 hours Temporary Mayors Youth at Work Partnership Job Coach Job Description Job Title: Mayors Youth at Work Partnership Job Coach Department: Mission Services Reporting to: MYAWP Program Manager Date: 04...
...Surveillance Hiring Manager: Laurie Gregg Agency: Department of Health - Public Health Laboratory Location: Pierre Minimum Salary: $19... ...institute at the time they apply. By the start of the internship, the student should have completed one year (nine months) of...
...Parker Loss Consultants is Hiring Field Adjusters Nationwide! Parker Loss Consultants is a national provider of specialty claims management services, including Commercial... ...estimates and reserves for each claim Creates independent estimate for loss/damage rep Provides...
Woodlyn Heights Senior Living a 79-bed Skilled Nursing Facility (SNF) located in Inver Grove Heights, MN , is seeking an Administrator to join our team. In this essential... ...The Executive Director is a Licensed Nursing Home Administrator (LNHA) who directs the day-to-...
...Description Job Description **This position is located in Fergus Falls, MN. Relocation or commute required** Join Our Team as a Grants Manager! Lake Region Arts Council in Fergus Falls, MN is looking for a motivated and experienced Grants Manager to join our team. As a...