Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network. Today, our brands include EchoStar,...
BRIEF DESCRIPTION: IDGrind machinist are responsible for producing work in the most efficient manner while meeting the drawing/planning specification /requirements. Sets-up and operates grinding machines to produce parts to established blueprint and engineering...
...Job Description Job Description We are seeking a Truck Driver to join our team. The ideal candidate will be responsible for transporting... ...over various routes. Driver will ideally be OTR with 2 years of CDL driving experience. Duties - Safely operate trucks to...
...Job Description Job Description Annual Salary Range: Animal Control Officer I - $41,435 - $44,468 Annual Salary Range: Animal Control Officer II - $43,922 - $47,136 The purpose of this classification is to perform general/specialized work associated with providing...
...Representative Kansas City/Northern Missouri. Direct Hire Work from home time, field time. Talentry's client is looking for an... ...salary is between 50k and 64.5k, depending on experience. The on-target earnings (OTE) for these roles is 100k the first year, 150-175...