Customer Support Specialist Job at Milano Jewelry, New York, NY

LzYvVm43M1JrNWxUZjAyVWpWaldXZmExaEE9PQ==
  • Milano Jewelry
  • New York, NY

Job Description

Milano Jewelry is a fine jewelry retailer headquartered in New York. We are looking for a driven, experienced and organized Customer Service Specialist. The ideal candidate is responsible for providing our customers with a delightful, frictionless experience.

As a part of the role, you will be required to handle the following:

  • Customer service inquiries by Phone or via our ticketing software (Gorgias)
  • Coordinate placement and receipt of special orders
  • Assist in packaging and shipping e-commerce orders, special orders and repair jobs to customers
  • Process E-Commerce Orders
  • Oversee ad-hoc projects from start to finish and assist in implementing structured customer service processes
  • You need to be extremely well organized and enjoy the daily challenges of helping customers

Responsibilities

  • Utilization of proper processes and procedures for shipping and handling customer service requirements
  • Receive and Inspect any incoming special order or customer repair packages
  • Establish performance benchmarks and be upheld to those goals
  • Contribute and work with other teams as needed
  • Ensure timely fulfillment of orders and customer service issues to ensure customer satisfaction
  • Resolve customer conflicts and handle escalation procedures

Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) and ticketing software such as Zendesk/Freshdesk/Gorgias
  • Experience with Shopify/WooCommerce (any other CRM or E-Commerce platform)
  • Self-motivated and team-oriented with a drive to grow beyond the scope of this role
  • Solution-oriented with the ability to troubleshoot and resolve issues that arise independently
  • Previous luxury or fashion industry experience is a plus

Job Tags

Similar Jobs

Iron Mountain

BMS Senior Applications Engineer Job at Iron Mountain

Join to apply for the BMS Senior Applications Engineer role at Iron Mountain2 weeks ago Be among the first 25 applicantsJoin to apply for the BMS Senior Applications Engineer role at Iron MountainAt Iron Mountain we know that work, when done well, makes a positive impact... 

Jobot

Lead Electrical Engineer - Industrial Job at Jobot

 ...Our services include construction management, fabrication, erection, mechanical installation...  ...industrial, commercial, and roadway projects, as well as a full spectrum of golf course...  ...Match Job Details The Electrical Construction Superintendent is responsible... 

HEART OF COMPASSION DISTRIBUTION

Food Distribution Volunteers Job at HEART OF COMPASSION DISTRIBUTION

 ...positive attitude Volunteers must also be flexible if asked to work in a different area What's Required: Volunteers must be at least 13 years old to help with our public food distributions Volunteers must wear a safety vest (provided if needed) Wear closed-toed shoes and... 

Howmet Aerospace

Production Worker (FPI Processor 3rd Shift) Job at Howmet Aerospace

Job Description Job Description Howmet Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing...

Jackson Hewitt Tax Service, Inc.

Entry Level Tax Preparer Job at Jackson Hewitt Tax Service, Inc.

 ...performance Employee discounts Flexible schedule Training & development Wellness resources Seeking a job that fits around your life? Look no further! We provide flexible scheduling options, so you can balance work and persona Tax Preparer, Tax, Entry Level, Accounting...