Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

OTZiY21MdlNtWkZXZWsyU2psalVYL096Z0E9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

LifeStance Health

Licensed Mental Health Counselor (LMHC) Job at LifeStance Health

Job Description At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized...

Connect Staffing

Forklift Waitlist Job at Connect Staffing

 ...quick apply" to a job OR if you don't have a resume, please complete a general application with us first at hrcenter.ontempworks.com/en/CNN . Afterward, you may "quick apply" to any job without a resume. # All applicants meeting minimum requirements will receive an SMS... 

PharmaLogic

Delivery Courier (Driver) Job at PharmaLogic

Job Title: Driver FLSA Status: Non-exempt Position Type: Part-Time Pay Type: Hourly Pay Rate: $20.00 Reports To: Pharmacy...  ...consisting of hospitals, physician's offices, community medical centers and other hospital and medical facilities. Job Responsibilities... 

GIA Legacy Planning

Insurance Sales Agent - Work from Home Job at GIA Legacy Planning

 ...a dynamic and client-focused insurance agency. Our innovative and growing...  ..., and professional growth. We work together, we love to be of...  ...results-driven Insurance Sales Agents to join our growing team. If you...  ...(remote position/work from home) Comprehensive training and... 

Motion Recruitment

Senior Engineer / Java / Spring/ Backend / Onsite Job at Motion Recruitment

Job Description A well-established enterprise company in the Greater Philadelphia area is hiring a Senior Engineer to join their growing development team. The organization has been investing heavily in modernizing its core business platforms, including mission-critical...