* Customer Service Representative - Inbound Reservations Bilingual Mandarin Chinese- (Remote) in Travel + Leisure Co.
**Customer Service Representative - Inbound Reservations Bilingual Mandarin Chinese- (Remote)**
POSTED ON 3/2/2022 AVAILABLE BEFORE 5/29/2022 Travel + Leisure Co. Orlando, FL Remote Full Time Job Posting for **Customer Service Representative - Inbound Reservations Bilingual Mandarin Chinese- (Remote)** at **Travel + Leisure Co.** **Put the World on Vacation**
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the worlds largest vacation ownership company and part of Travel Leisure Co., were shaping the future of the travel industry.
*****Special Note Regarding Working From Home:**
**This is a work from home position for candidates who reside in the state of Florida.** Due to business constraints, candidates outside of this state will not be considered for this position and should not apply. Successful candidates must be able to report to one of our Nevada locations for new hire paperwork on day one and meet our work at home requirements (see below).
Wyndham Destinations, a subsidiary of Travel Leisure Co., takes the current health threat of the COVID virus very seriously. To protect our Associates while in the office, we have implemented several health and safety measures including regular deep cleans of our training rooms and common areas as well as establishing rules around social distancing, wearing face masks and limiting the number of employees allowed in the building at any one given time.
Our next new hire training class is scheduled to start on **April 4th**
**Become a Resort Expert**
Help owners plan their dream vacations and make reservations as a customer service representative at Wyndham Destinations. **In this role, you will be supporting both English and Mandarin Chinese or Cantonese speaking owners as well as providing translation services for other departments as needed****.** During a 4 week paid training period, youll become an expert on our resorts, amenities, and things to see and do near each location. After your training, you will be taking calls from excited owners who are ready to explore new destinations. Based on their interests, youll provide them with custom recommendations to create truly unforgettable vacation experiences.
**Experience the Benefits of Working at Wyndham Destinations:**
* $17.50 an hour (Bilingual Mandarin Chinese or Cantanese)
* The opportunity to work from home immediately (equipment provided by us)
* Comprehensive medical, dental, and vision benefits, effective within 30 days
* Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)
* Travel discounts for Wyndham hotels and resorts
* An Employee Stock Purchase Program
* 401k with company match after your first year of employment
* Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents
* Up to $6,000 a year in tuition reimbursement
* A fun, friendly work environment
* Ability to choose days off from available options
* **Fluent Bilingual Mandarin Chinese or Cantonese and English**
* High School Diploma or GED required
* Six months customer service or sales experience
* Ability to build rapport with a customer quickly, ask probing questions, and meet the customers needs
* Strong active listening and problem solving skills
* Must have demonstrated ability to work well under pressure and multi task
* Training schedule (5 weeks): 9:30am - 6:15PM EST
* *Initial schedule after training; Mon - Friday 2:30PM - 11:00PM EST*
* Quiet workplace free of distractions
* High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms
* Must be able to hardwire computer directly to router
* Must have own personal device with a camera and have access to the Internet
* Intermediate computer proficiency and ability to troubleshoot technical issues while at home
* Must reside within an hour of a Wyndham Destinations resort or corporate location
**Special tip:** **To expedite your application, please complete the short 10 minute assessment that will be emailed to you following your application.** **Be sure to check your spam folder just in case.**
**A Place for Everyone**
Hospitality is at the heart of all we do at Travel Leisure Co., including how we treat each member of our growing community. Here, youll find a team thats inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.
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