Customer Service Representative - Chinese Speaking
Tracking Code 88-339 Job Description **GENERAL SUMMARY:**
Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.
Applies job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.
**RESPONSIBILITIES/TASKS:**
* Provides product or service information to customers and ensures that they receive the best possible service
* Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers
* Acts as customer contact regarding pricing, scheduling, and shipping
* Resolves routine product or service problems to ensure customer satisfaction
* Recommends corrective services to resolve customer complaints
* Performs other duties as assigned or requested
***Supervisory:*** No supervisory responsibility
Required Skills **SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:**
* Knowledge of general office practices
* Basic reading, writing, and arithmetic skills
* Good verbal and written communication skills in English
* Basic knowledge of PC software applications
* Ability to be detail-oriented
Required Experience **EDUCATION (OR EQUIVALENT EXPERIENCE):**
High School Diploma
**LICENSES OR CERTIFICATIONS**:
N/A
**EXPERIENCE:**
At least one year of Call Center experience
Job Location Flower Mound, Texas, United States Position Type Full-Time/Regular ** Apply**
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