Customer Service Representative Job at United Fulfillment Solutions Inc., Saint Louis, MO

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  • United Fulfillment Solutions Inc.
  • Saint Louis, MO

Job Description

Job Title:  Customer Service Representative

*The schedule for this role is in-office Monday-Friday*

Come join our team and take your career to the next level. The perfect opportunity to further develop your skills and grow your experience.

United Fulfillment Solutions, Inc. is a full-service product fulfillment company. With the position located in Des Peres MO, we are seeking a highly motivated, career-oriented individual for the position of Customer Service Representative capable of managing multiple accounts in our multi-client 3PL warehouses.

This individual will be the in-house contact for clients to help ensure accounts stay up to date, answer processing questions, and adhere to company standards.

Responsibilities:

  • Be a client advocate
  • Handle inbound inquiries and resolve customer service issues via web, email, and phone.
  • Respond to customer inquiries in a timely and professional manner.
  • Coordinate all customer needs through the appropriate departments, including special requests – expedites, shipping routing, special receiving requests, compliance guidelines, special processes, client portals etc.
  • Follow up with other departments to ensure the service standards are being met.
  • Proactively communicate any changes in commitment to customers and/or the company
  • Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues.
  • Prepare reports for customer satisfaction and inventory management
  • Assist in the constant improvement/ development of processes based on daily interactions and experience
  • The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision.
  • Assist the finance department in chargeback disputes and provide documentation as needed.
  • Provide coverage for co-workers who are out of the office to ensure full coverage.
  • Other duties as assigned as necessary.

 

Skills:

  • HS Diploma required
  • Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.)
  • Experience with CMS: Zendesk
  • Must have utilized a phone for customer interactions
  • Must be able to work independently
  • Must have excellent communication skills
  • Strong problem solving & decision-making skills
  • Strong sense of urgency and ability to work in a fast-paced environment
  • Ability to maintain an upbeat and positive attitude
  • Strong organization skills and multi-tasking capabilities

Benefits:

  • Weekly Paychecks
  • 6 Paid Holidays
  • Promotions from within
  • Opportunities for numerous training programs
  • 160 hours of Personal time. 40 hours per quarter
  • Company-paid life insurance
  • Medical insurance (Company covers 75% of Employee Health benefit)
  • Dental insurance (Company covers 50% of Employees Dental benefit)
  • Short term disability
  • 401K

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • In Office

Work Location: St. Louis, MO (this job is not remote)

Job Type: Full-time

 

Send your resume to the email address below:

hgreenblatt@unitedfsi.com

Job Tags

Holiday work, Full time, Temporary work, Shift work, Day shift, Monday to Friday,

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