Job Description

Job Description

Job Description

Onsite, Customer Service Representative needed for 2nd and 3rd Shift for local transportation company.

This Jobot Consulting Job is hosted by: Jennifer Sabo
Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.
Salary: $16 - $17 per hour

A bit about us:

Local Transportation Company

Why join us?

Opportunity for Growth
Benefits
Vacation time

Job Details

Job Details:

We are in search of a dynamic and dedicated Permanent Customer Service Representative to join our vibrant team. This is an exciting opportunity for an individual who thrives in a fast-paced, customer-focused environment and is passionate about providing exceptional service. The ideal candidate will be responsible for interacting with our customers to provide and process information in response to inquiries, concerns, and requests about our products and services. This role will require a high degree of professionalism, excellent communication skills, and the ability to work well under pressure.

Responsibilities:

1. Manage large amounts of incoming calls and customer inquiries.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Build sustainable relationships and trust with customers through open and interactive communication.
4. Provide accurate, valid, and complete information by using the right methods/tools.
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6. Process customer accounts and file documents.
7. Follow communication procedures, guidelines, and policies.
8. Take the extra mile to engage customers.

Qualifications:

1. Proven customer support experience or experience as a Customer Service Representative.
2. Strong phone contact handling skills and active listening.
3. Familiarity with CRM systems and practices.
4. Customer orientation and ability to adapt/respond to different types of characters.
5. Excellent communication and presentation skills.
6. Ability to multi-task, prioritize, and manage time effectively.
7. High school degree.
8. Proficient in necessary technology, including computers, software applications, phone systems, etc.
9. Strong data entry and filing skills.
10. Must have at least 2 years of experience in data entry and filing.
11. Ability to work in a fast-paced, high-pressure environment.
12. Demonstrated passion for excellence with respect to treating and caring for customers.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Company Description

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Job Tags

Hourly pay, Permanent employment, Local area, Night shift, Afternoon shift,

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