Our CSR will assist clients with arrangements, reservations, changes, documentation needs, and miscellaneous needs.
Our Ideal Candidate:
• Becomes an industry expert and extension of our clients' needs
• Answers communication from prospective and return clients and assist them
• Supports current clients over the phone/text/email/messenger regarding arrangements, reservations, changes, documentation needs, and miscellaneous needs
• Assists current or prospective clients with questions or inquiries
Requirements:
• Ability to complete virtual training independently
• 10 days of virtual initial training
• Self-starter
• Previous customer service or sales experience
• Excellent communication, phone skills, and phone etiquette
• Basic computer skills to include experience or knowledge Zoom, email, social media, texting
• You should be professional and positive and also possess a high degree of self-motivation and have the ability to work independently in your job
• Excellent time management and administrative skills with keen attention to detail
Equipment:
• Must have a computer/PC/MAC or SmartPhone with Chrome or FireFox
• Web camera
• Must have access to wired high-speed internet
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