Job Description

Now hiring! Customer Service Coordinator

Wyandotte, MI

We are looking for a  Customer Service Coordinator to join our PM team in Wyandotte.

Come create chemistry with us!

The Performance Materials division is at the forefront of the much-needed sustainability transformation in plastics. Our experts co-create products with customers to bring innovations to major industry sectors such as transportation, consumer goods, industrial applications, and construction.These solutions contribute to a sustainable future by pushing the boundaries in thermal resistance, robustness and lightweight applications.

Our dedicated Customer Service Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Service Team acts as solution champions, delivering winning results and a premiere customer experience. 

At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Service, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement. 

As a Customer Service Coordinator, you create chemistry by...

• Managing order to cash process activities for such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, standard consignment order process, etc. and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
• Providing a high level of service for customers both internally and externally.
• Performing administration tasks such as but not limited to managing email queues, prompts, ecommerce, data cleanup, etc.
• Being a backup for team members and cross teams, as necessary.
• Confirming pricing and utilizing price discrepancies as needed.
• Capturing failures and customer complaints via NCM process; by utilizing critical thinking skills
• Understanding and enforcing stated business rules
• Managing Business Continuity Workbooks, SAP data, text, and outputs
• Reviewing, understanding and driving improvements of Key Performance Indicators.
• Participating in continuous improvement efforts and projects

If you...

• Possess a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)
• Have computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications.
• Are able to interact with the customer in a helpful and friendly manner and to understand customer needs.
• Are able to work well in a team environment.
• Are capable of setting priorities and managing time in a dynamic work environment.
• Hold excellent oral and written communication skills.
• Have strong problem-solving skills. 

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.

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