Job Description

**Customer Care Representative**

Company:

**Job Title:** Customer Care Representative

**Department:** Marketing-Customer Care Center

**Reports To:** Customer Care Team Leads/Customer Care Manager

**Classification:** Part-time, Non-exempt

**Prepared Date:** February 2022

**SUMMARY**

Represent HGO for customers in the Customer Care Centre, in Box Office, and at any external events.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

* Maintain the highest level of Customer Service with each encounter by having a friendly, professional, and helpful demeanor, paying close attention to detail, and ensuring patrons are handled appropriately and receive personalized attention with each customer interaction.

* Talk and transact with customers by phone, web chat, e-mail, and in Box Office regarding single ticket sales and subscription ticket sales as well as inquiries related to their accounts.

* Assist customers with ticket exchanges, supplying them with new seats and properly documenting the transaction.

* Process donations, additional ticket purchases, duplicate requests and donated tickets via the telephone and email.

* Handle inquiries regarding directions, parking, performance times and dates, and all other opera related questions.

* Prepare and file tickets for Mailing and Will Call.

* Work in the Box Office on scheduled day shifts and performance nights.

* Work all other Customer Care stations as required, at Wortham Theater and other venues.

* Assist other HGO departments and HGOco with various projects and events as needed.

* Help with the set up and take down of equipment, signs and other duties as assigned.

**SPECIAL JOB CHARACTERISTICS**

Non-profit experience preferred. Knowledge of opera and arts preferred, but not required.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**ESSENTIAL JOB REQUIREMENTS**

Must possess superb customer service skills in gathering and verifying subscriber information, responding to inquiries, and explaining company policy in a professional manner. Must be a team player with a positive attitude and a willingness to learn. Attention to detail and strong organizational skills are a must. Evening and weekend work is required as well as the ability to bend, stoop, sit and sometimes lift up to 20lbs.

**APPLICATION INSTRUCTIONS:**

To apply for this position, please visit Houston Grand Operas job board at RESUMES ACCEPTED UNTIL FILLED.

***Houston Grand Opera is an Equal Opportunity Employer. Candidates for employment are considered without regard to race, color, sex, creed, religion, national origin, sexual preference, age, non-job related disability, or marital status** .*

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