Job Description

Company Description Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the Americas has thousands of experts working across more than 70 offices. Ramboll experts deliver innovative solutions across Environment & Health, Water, Energy, and Planning & Urban Design. Job Description The incumbent will play a pivotal role in connecting our projects with the communities we serve. Through effective communication and a commitment to understanding the unique characteristics of each community, the incumbent will champion public awareness and promote the program's initiatives are met with understanding, trust, and collaboration. You will join our Construction Management Department As our new Communication Specialist, you will be part of the Construction Management team that support project delivery of Ramboll's Municipal Water/Wastewater Infrastructure construction projects. Your key tasks and responsibilities include: Call and Inquiry Management: Answer incoming calls positively, escalate when needed, and offer voicemail options. Email and Voicemail Processing: Respond to customer emails and voicemails, prioritizing urgent messages. Ticketing System Utilization: Manage customer inquiries using a ticketing system, following priority ranking for issues. Follow-Up Process: Maintain a follow-up procedure, collaborating with team members to resolve issues promptly. Qualifications Your starting point for constant growth From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: High school diploma. 1-3 years of experience in a customer-facing role. Excellent communication and interpersonal skills. Proven ability to manage high-volume calls and emails efficiently. Proficiency in using customer service management tools and systems. Strong organizational skills and attention to detail. Additional skills, certifications, and qualities that will help you succeed in this role include: Bachelor's degree in a related field. Prior experience in community outreach, public health, or related fields. Multilingual. Additional Information Ramboll in Americas Founded in Denmark, Ramboll is a people company that has over 2,000 experts working across more than 60 offices in the Americas applying their passion to deliver innovative solutions across Buildings, Transport, Energy, Environment & Health, Water, Management Consulting, and Architecture and Landscape. As a company, we are committed to reducing our environmental impact, contributing to a cohesive society with equal rights and opportunities for all, and fostering a culture of excellence, enjoyment, and equal opportunities for all our employees. We invite you to contribute to a sustainable future working in an open, collaborative, and empowering culture. Our Commitment to Sustainability Responsible business conduct and sustainable practices have been part of Ramboll's DNA since the company's inception. Today these principles are an integral part of Our Mission and services, and are formalized through our systematic work with the UN sustainable development goals. We are dedicated to taking a leading role in sharing best practices and creating value for clients by delivering solutions that are environmentally, economically, sand socially sustainable. We have also committed to ambitious targets to maximize our own sustainability performance and set the industry benchmark. How to apply Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Ramboll US Corporation

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