Job Description
Claims and Billing Associate Healthcare Developmental Disabilities
This position provides comprehensive clerical and administrative support to Director of LTSS Fiscal Operations and DSP Compliance Supports as well as any other Senior Administrators within the company. The position reports to Director of LTSS Fiscal Operations and DSP Compliance Supports. The Incumbent is responsible for complete office administration process. The Incumbent will assist their direct supervisor and any other Senior Administrators with LTSS by-weekly and other related program activities, DSP on-boarding & staffing/training processes as well as with any other clerical/administrative/case management/program quality assurance duties as assigned.
Education & Experience Requirements:
-Bachelor’s degree in human services, healthcare administration, or a related field
-At least (2) years of experience with intellectual and developmental disability services
-Knowledge of Code of Maryland Regulations (COMAR) & Developmental Disabilities Administration (DDA) policies & procedures preferred
- Proficiency in MS Office (MS Excel and MS Outlook, in particular) and Google application
Required Skills & Abilities:
-Excellent written & oral communication and interpersonal skills, with the ability to interact with diverse individuals.
- Attention to detail and ability to maintain accuracy in data entry
-Ability to work independently and as part of a team.
-Passion for the non-profit organization's mission and goal
-Ability to work flexibly and respond to changing priorities
-Sensitive to the needs of individuals and families served, with the ability to work effectively in culturally diverse settings.
- Proficiency in MS Office (MS Excel and MS Outlook, in particular) and Google applications
-Ability to streamline processes and implement systems that enhance efficiency and productivity within the organization
-Exhibits tact and empathy in challenging conversations, maintaining professionalism in all interactions
-Must have exceptional organizational skills
Specific scope of duties:
1) Programs administration related activities:
- The Incumbent is responsible for hard copy and e-file maintenance of records of Individuals in services. This includes filing of program documentation according to specific format, file audits, completion of CCI, Inc. prescribed reports and other related duties as assigned.
- By weekly processing of DSP program staff timesheets, goal tracking sheets and service logs. This includes verification and calculation of work hours performed, systematization and filing of the documentation sent by DSP professionals using company established formats.
2) Human resources administrative scope of duties:
- Ongoing maintenance of DSP/personnel files to ensure full compliance with company policies and applicable Labor Laws. Specifically, regular audit of HR files; updating DSP staff training information, as well as any other data that is required.
- The Incumbent will assist applicants for Direct Support Professional positions in completing Employment Application packets, verifications of accuracy, completing reference checks and ensuring the completion of HR files prior to company authorization of DSP staff to start work.
- The Incumbent will input new DSP staff data in company prescribed data base systems and maintain the systems in an organized and up to date fashion. This includes data base maintenance of DSP trainings, DSP BG checks, DSP contact information as well as any other relevant HR data.
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3) Other Duties as assigned:
- The incumbent will communicate efficiently and effectively over the phone, by email and in person with supervisors, staff, families and individuals in services.
- The Incumbent will communicate efficiently and effectively any issues at hand to their direct Supervisor and follow her/his instructions closely to resolve the issues.
- The incumbent must be willing and able to obtain trainer certification in CPR/First Aid to train DSP staff employed by the agency. The incumbent must be willing and able to assist DSP staff with other trainings as assigned.
- The incumbent will perform office management duties as assigned such as maintenance and ordering of clerical/office supplies with approval from their immediate Supervisor, maintaining the offices professionally.
- The incumbent must be available over the phone and by email at all times during regular work hours as well as after hours for emergencies and prescheduled activities.
- The incumbent must be available to report to the office outside of the regular business hours for meetings or emergencies.
- The Incumbent will perform other duties as assigned and instructed by their immediate Supervisor or other Senior Administrator.
- The Incumbent may be assigned additional tasking regarding case management and quality assurance processes as well as other duties as assigned.
Company DescriptionLeading company providing State of Maryland MDH waiver funded services to adults with disabilities in the State of Maryland.
Leading company providing State of Maryland MDH waiver funded services to adults with disabilities in the State of Maryland.
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