Chinese Speaking Submission Officer Job at VFS Global, Washington DC

  • VFS Global
  • Washington DC

Job Description

VFS Global, the world's largest outsourcing and technology services specialist for New York. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.

Submission Officer
  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone.
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager/Operations Manager in execution of WB Project
  • Excellent written & verbal communication skills in English, Chinese: Cantonese or Mandarin
  • Must be Bi-Lingual- French Speakers
  • Minimum education: Bachelor's degree or global equivalent
  • Good knowledge of Microsoft Office packages
  • A good attention to detail and high level of accuracy under tight timelines
  • A proactive 'can-do' attitude
  • Flexible / ready and willing to additional hours, if needed

Job Tags

Flexible hours,

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