Chief Information Officer (CIO) & VP of IT Services (Missoula) Job at First Call Computer Solutions, Inc., Missoula, MT

OTYvYW1MalluWlpWZlV1WGlWN1NYZmEyZ0E9PQ==
  • First Call Computer Solutions, Inc.
  • Missoula, MT

Job Description

Chief Information Officer (CIO) & VP of IT Services

Location: Missoula, MT

Department: Executive Team – Managed IT Services Practice

Type: Full-Time | Salaried | Exempt

Reports to: President

Who We Are

At First Call Computer Solutions, we’re building something better. As Montana’s leading MSP/MSSP, we’re driven by a clear purpose: to strengthen organizations through predictable, advisable IT and cybersecurity solutions—while adding value to the lives and futures of others. We believe in clarity, accountability, and teamwork. And we’re growing.

Your Role

As our CIO and VP of IT Services, you will shape and drive the strategic direction of our Managed IT and Professional Services practices. You’ll lead a team of service managers, define and enforce technology and service standards, align our solutions with the right-fit client profile, and partner with Sales and Marketing to fuel sustainable growth. Your leadership will ensure that service quality and profitability are not competing goals—but complementary outcomes.

This role is ideal for a strategic thinker and hands-on leader who can drive service excellence, champion innovation, and scale a high-performing team.

Key Responsibilities

  • Service Strategy & Portfolio Ownership: Develop and maintain a relevant, competitive, and profitable IT service portfolio aligned with our ideal customer profile.
  • Technology Standards & Client Alignment: Define and drive the tech stack that clients must adopt to maximize productivity, minimize risk, and align with our service model.
  • Operational & Financial Accountability: Meet gross margin goals through effective resourcing, service delivery, and standardization.
  • Leadership & Team Development: Lead and coach direct reports across Triage, Support, Professional Services, and Technology Alignment.
  • Sales & Marketing Collaboratio: Act as a subject matter expert in pre-sales; support marketing and lead generation efforts through thought leadership and event participation.
  • Voice of the Customer & Continuous Improvement: Engage with key clients and participate in the 360 customer reviews to identify risks, opportunities, and service evolution.

You Might Be a Great Fit If You...

  • Have a strong sense of ownership over outcomes—but know how to delegate effectively.
  • Are a builder who thrives in aligning people, process, and technology around shared goals.
  • Balance strategic insight with practical implementation—thinking long-term while acting short-term.
  • Are energized by collaboration, not competition, with other leaders in Sales, Security, Finance, and Marketing.
  • See client relationships not as transactions, but as long-term partnerships that require care, structure, and results.

Required Experience & Skills

  • 15+ years in IT with both management and leadership experience, preferably within a Managed Services Provider (MSP).
  • Proven success in team leadership, P&L responsibility, and service portfolio development.
  • Strong understanding of MSP technologies (RMM, PSA, CSP, cloud, VoIP).
  • Familiarity with modern service delivery methodologies spanning triage, support, auditing, project lifecycle management.
  • Track record of driving client satisfaction, service quality, coaching / developing others, and gross margin performance.

Preferred Qualifications

  • Bachelor's in Computers, Information Systems, or related field
  • Certifications such as ITIL, PMP, or other relevant industry credentials.
  • Experience participating in peer groups, events, or thought leadership forums.

Benefits

  • Pay: $135,000 to $165,000 DOE
  • Rich and flexible medical/dental with a Health Savings Account option.
  • Paid Vacation, Sick and Holiday time
  • Retirement: 401k with 4% match and discretionary profit sharing.
  • Certification assistance & continuing education benefits
  • Cell phone reimbursement
  • Paid parking
  • Kitchen, pool table, snacks and drinks
  • Personal IT purchasing employee discount
  • Team bonding events
  • Work-life balance\flexibility
  • Travel / Driver License Required: Yes

Ready to Make an Impact?

Apply now and help us deliver IT solutions that strengthen Montana organizations—while adding value to the lives and futures of others.

#J-18808-Ljbffr

Job Tags

Holiday work, Full time, Temporary work, Flexible hours,

Similar Jobs

TradeJobsWorkforce

American Airlines Baggage Handler Job at TradeJobsWorkforce

 ...Were looking for a American Airlines Baggage Handler to transport luggage between aircraft and terminals. Stay adaptable to meet changing priorities and business needs. Interact with customers and colleagues in a professional manner. Perks include competitive pay, flexible... 

Windsor Healthcare

OT/OTA - Washington - Great Pay Job at Windsor Healthcare

OT or OTA needed; long-term care facility in southeast WA; days, ASAP start; 13-week contract

Sound Physicians - Phoenix, AZ - Sound Physicians

Anesthesiology - Physician Job at Sound Physicians - Phoenix, AZ - Sound Physicians

 ...Anesthesiology - Physician at Sound Physicians - Phoenix, AZ - Sound Physicians summary: The position is for an anesthesiologist at Banner University Medical Center in Phoenix, Arizona, offering flexible scheduling and a collaborative care team environment. Candidates... 

Pyramid Consulting, Inc

Lead Content Moderator Job at Pyramid Consulting, Inc

 ...(medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Immediate need for a talented Lead Content Moderator . This is a fulltime opportunity and is located in Austin, TX (Onsite) . Please review the job description below and contact me... 

PetSitter.com

Pet Sitter Wanted - Loving Dog Walker Wanted For Vacations And Occasionally Drop Ins Job at PetSitter.com

 ...plan to chat with a hard Working candidate who has drop in availability.Service Requirements:Our family requires help with pet sitting, and if available some overnight care. It is an asset if you have a drivers license. The best-possible service provider would have...