** Cafe Attendant**
**Job Category****:** Food & Beverage **Requisition Number****:** CAFEA002651 Showing 1 location **Job Details**
**Description**
**JOB SUMMARY** The Caf Attendant is responsible for providing guests with courteous, friendly, sincere, efficient, and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond and Starbucks standards. The position is responsible for fulfilling orders and completing sales transactions within the Starbucks Caf inside of the Hotel.
**CORE RESPONSIBILITIES**
* Guest Service 70%
* Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
* Promptly and warmly greeting guests upon arrival.
* Provide guests with courteous, friendly, and efficient service.
* Answer phones using appropriate verbiage.
* Takes food and beverage orders.
* Prepares all drink orders to Starbucks standards.
* Prepares and serves food items.
* Relays order to the kitchen through POS.
* Totals bill and accepts payment.
* Execute all financial transactions according to departmental and company policy
* Side work 30%
* Maintains service and sanitation standards according to health code regulations.
* Inventory and restock supplies as needed.
* Maintain the daily operations of the caf through the execution of daily side work.
* Keeps caf clean and organized at all times.
* Attend all required training and department meetings
**KNOWLEDGE, SKILLS, AND ABILITIES**
* Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
* Ability to remain calm and well organized under pressure while working quickly.
* Ability to prioritize and maintain multiple tables at a time.
* Keeps emotions under control.
* Ability to properly operate the telephone and all software used for the POS system.
* Basic math skills; ability to make a change.
* Ability to respond promptly to customer needs.
* Ability to communicate effectively with guests and Grand Performers
* Must speak clearly and persuasively in positive or negative situations.
* Proficient in Micros POS system
* Adaptable to a changing work environment.
* Local knowledge of the community (attractions activities, etc.)
* English language and professional communications skills are required.
**SUPERVISORY RESPONSIBILITIES**
* No Direct Reports
**MINIMUM QUALIFICATIONS**
* High School diploma required
* Hospitality or customer service experience - recommended
**WORK ENVIRONMENT / PHYSICAL DEMANDS**
* The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Standing during majority of shift- 100%
* Regularly required to lift, reach with hands and arms, use fingers (keyboard, etc.) to handle or feel. 100%
* Lifting requirements of up to 20 pounds20%
* Use of the telephone (hearing & speaking) 10%
* Working in caf/kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required) 15%
* Direct contact with guests, managers, and employees. 100%
* Occasional environmental exposures to cold, heat, and water.25%
> ****The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.****
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**Qualifications**
**Skills**
**Required**
**Active Listening** *Expert* **Behaviors**
**Preferred**
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**:**
**Motivations**
**Preferred**
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**:**
**Education**
**Required**
High School or better in High School Diploma / GED or related field.
**Experience**
**Licenses & Certifications**
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