Job Description

Business Operations Coordinator (Staffing Services) Title:Business Operations Coordinator (Staffing Services) Location:Milpitas, CA (Hybrid) Full Time position Job Description: WinMax provides Staffing Services and Consulting Services to several Fortune Companies across the USA. The Customer Experience Manager is a key role within the Business Operations organization to provide great experience to both WinMax’s customers and WinMax’s employees, that deliver for these customers. This role is responsible for managing tasks specific to both account(s) experience and employee experience. Works as the support point of contact, customer advocate, employee engagement and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in WinMax both in proactive and reactive manner. Main Duties:

• Become familiar with account background, key stakeholders, goals, requirements, and expectations of WinMax.
• Ensure timely responses & communications to provide a high degree of customer satisfaction and confidence in WinMax.
• Be flexible to provide a value driven customer experience. Drive and Track customer journey and touch points with WinMax.
• Training customers on how to engage WinMax support.
• Analyze customer's business to identify opportunities for the Sales team to cross sell/Up sell WinMax services.
• Identifies proactive activities to prevent issues and keep the account(s) in good standing.
• Manage account/case escalations, including customer and account team expectations around support, create virtual cross-functional teams as needed to achieve customer satisfaction.
• Drive continuous improvement, lessons learned and other processes to prevent escalations.
• Generates weekly reports for WinMax internal Sales, Delivery and Operations teams.
• The role also encompasses the entire customer lifecycle including on-boarding, weekly/monthly touchpoints, and measures to ensure WinMax’s footprint growth.

Desired Skills & Experience

• Excellent communications skills, including verbal, written, and presentation skills. Able to create and present clear, simple, and succinct customer facing updates.
• Customer First Attitude and Passionate about Customers - Strong customer orientation being proactive and positive by nature.
• Knowledgeable and Confident - Able to coordinate and lead required resources to address account needs.
• Cross-Functional & Collaborative - Able to assemble and lead team initiatives/resources.
• Analytic mind - able to quickly grasp & apply troubleshooting skills & problem-solving techniques.
• Has proven experience with Escalation management, Proactive management, and Account management skills.
• Able to multitask and work effectively under pressure and deadlines.
• Willing to work outside standard business hours when situations dictate.
• Ability to document information in WinMax CRM.
• Quickly understands the business issues and data challenges and work with virtual cross-functional teams to resolve them.
• 3+ years in supporting Customers, Leadership, Escalation management and/or customer facing support, account management.
• Proven ability to partner successfully with multiple teams and customers outside their direct influence.
• Ability to work effectively with executive/senior management, cross-functional teams, internal customers, external partners, vendors.
• Related BA/BS or advanced degree preferred.
• Able to travel to other locations and customer sites on occasion

WinMax Systems Corporation 830 Hillview Ct, Ste 200 Milpitas, CA 95035 United States Winning Attitude / Maximum Results -Delivering high-quality staffing, consulting, and development solutions since 2005 #J-18808-Ljbffr

Job Tags

Full time, Remote job, Flexible hours,

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